Copyright: Copyright ©1996-1998 Microsoft Corporation.
Citation: Copyright ©1996-1998 Microsoft Corporation.


Partnerships & Guests


Synchronize Information


Copy & Move Files


Convert Files


Synchronize Files


Synchronize Other Information Types


Add & Remove Programs


Back Up & Restore Information


Copyright Information

Active Desktop, ActiveSync, ActiveX, Microsoft, Outlook, PowerPoint, Windows, Windows NT, and the Windows CE logo are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.

Other product and company names mentioned herein may be the trademarks of their respective owners.


Partnership

A partnership enables your desktop computer and device to recognize each other so that they can synchronize information. Your desktop computer can have partnerships with many devices, but your device can have partnerships with only two desktop computers.


Guest

As a guest, you can copy and move information to and from your device and desktop computer, back up information on the device, and add programs to the device. However, your device must have a partnership to synchronize with the desktop computer.


Synchronization

Synchronize information to keep it up-to-date on both your desktop computer and mobile device. Changes made on one computer are automatically made to the corresponding information on the other computer.


Copy or move files

You can copy or move files between your desktop computer and mobile device by dragging and dropping the files between your desktop computer's Windows Explorer window and Mobile Device window. Changes made on one computer do not affect the corresponding information on the other computer.


Conversion

Desktop computer files converted by ActiveSync to device file types are often changed slightly for use on your device. Sometimes these changes affect the original file on your desktop computer the next time you synchronize.


Synchronize files

Once the Files information type is selected for synchronization, place files you want to synchronize in the special folder used for synchronization on your desktop computer or mobile device.


Calendar

You can control the number and types of appointments synchronized between the personal information manager (PIM) program on your desktop computer and Calendar on your device by modifying the Calendar synchronization settings.


Contacts

You can control the number and types of contacts synchronized between the personal information manager (PIM) program on your desktop computer and Contacts on your device by modifying the Contacts synchronization settings.


Tasks

You can control the number and types of tasks synchronized between the personal information manager (PIM) program on your desktop computer and Tasks on your device by modifying the Tasks synchronization settings.


Inbox

You can control the number of e-mail messages as well as the amount of content in each message that is synchronized between Microsoft Outlook or Microsoft Exchange on your desktop computer and Inbox on your device by modifying the Inbox synchronization settings.


Pocket Access

You can control which tables and fields are synchronized between Microsoft Access on your desktop computer and Pocket Access on your device by modifying the Pocket Access synchronization settings.


Channels

You can control the number and amount of content of the mobile channels and desktop components synchronized between Microsoft Internet Explorer on your desktop computer and Channels on your device.


Add programs

Use Microsoft ActiveSync to add programs to your device or to reinstall programs you have removed in the past.


Remove programs

Use Microsoft ActiveSync to remove programs from both your device and desktop computer, or just from your device. By removing the program just from your device, you can use ActiveSync to quickly reinstall the program at a later date.


Back up

A backup file will protect all files, settings, databases, programs you have installed, and personal information manager (PIM) information. The backup file will be stored on your desktop computer.


Restore

You can use a backup file to restore files, settings, programs you have installed, and personal information manager (PIM) information to your device.


About backing up and restoring information

To protect your work, use Microsoft ActiveSync to create a backup file that contains all files, databases, personal information manager (PIM) information, and RAM-based programs on your mobile device. The backup file is stored on your desktop computer.

For the greatest amount of protection, you should regularly back up information on your device. You can perform a backup automatically each time you connect or manually any time you want. You can also determine whether all or only new and updated information is backed up.

The backup file is not password protected, even if your mobile device is. If you store sensitive information on your device, protect the backup file as you would any other desktop computer file that contains sensitive information.

When you use the backup file to restore information to your mobile device, information on the device is replaced with the information stored in the backup file, and the Recycle Bin is emptied. Note that restoring does not:

•	Overwrite your device password.

•	Restore the placement of desktop icons.

Related Topics

Automatically back up information

Manually back up information

Restore information to your mobile device


Automatically back up information

1	Connect your mobile device.

2	On the Tools menu, click Backup/Restore, and then click the Backup tab.

3	Select Automatically back up each time the device connects. If you want to use a different backup file, click Change, and then select the file you want.

Note  Automatic backup is available only on mobile devices that have a partnership with the desktop computer. To back up information on a device that is set up as a guest, manually back up information.

Related Topics

About backing up and restoring information

Manually back up information


Manually back up information

Manually back up information if your device does not have a partnership with a desktop computer or before you clear memory on your device.

1	On the Tools menu, click Backup/Restore, and then click the Backup tab.

2	Do one of the following:

To back up all information, select Full backup.

To back up only new and changed information, select Incremental backup.

3	Click Back Up Now.

Related Topics

About backing up and restoring information

Automatically back up information


Restore information to your mobile device

If you have created files on your device since the last backup and don’t want them deleted during the restore process, move those files from your device to your desktop computer before restoring information.

1	Connect your device. If the Partnership Wizard is started, follow the directions on the screen to set up a partnership.

2	If your device does not automatically exit programs as needed, exit any open programs on your device.

3	On the Tools menu, click Backup/Restore, and then click the Restore tab.

4	Click Restore Now. Do not use your device until the restore process is complete.

5	Reset your device as specified in the device manufacturer’s documentation.

Related Topics

About backing up and restoring information

Move a file


The following topic is only accessible from a Help button in an error message that users receive if restore fails. This topic is not accessible from the Table of Contents, Index, or Find tab.


Resolve a device mismatch

You cannot use a backup file created on one type of mobile device to restore information to a different type of device. Devices are considered to be different when they do not use the same processor type, version of Windows CE, or language. You cannot restore information backed up on an H/PC to a P/PC, or vice versa. Create a partnership with the new device, and then synchronize or copy information from your desktop computer to the device.

If you have changed the device's regional settings, ActiveSync will no longer recognize it as the same type of device, and you will not be able to use your backup file to restore information. Change the regional setting back to the setting used when you created the backup file, and try to restore information again. For more information on changing regional settings, see Settings Help on your device.

Related Topics

About copying and moving files

About partnerships

About synchronization

Restore information to your mobile device


 About ActiveSync file conversion

Files created on your desktop computer may need to be converted by Microsoft ActiveSync so that they can be viewed and edited on your device, and vice versa. For example, an Excel (.xls or .xlt) file can be converted to a Pocket Excel (.pxl or .pxt) file to be viewed in Pocket Excel. Every time you synchronize, copy, or move files, ActiveSync converts files as necessary.

All formatting attributes contained in device files are retained when the files get converted to their corresponding desktop computer files. However, converting desktop computer files to device files may cause some formatting attributes to:

•	Be displayed on the device and remain unchanged in the original files on the desktop computer.

•	Be changed when converted to device files and not be restored when converted back to desktop files.

•	Not be displayed on the device but be restored when converted back to desktop computer files.

•	Be removed when converted to device files and not be restored when converted back to desktop files.

To avoid losing or permanently modifying formatting attributes, close the file after viewing it on your device rather than saving it.

The following topics provide details about the types of formatting attributes and features contained in desktop computer files that are supported or not supported in device programs.

Convert database files for use on a mobile device

Convert Excel files for use on a mobile device

Convert PowerPoint files for use on a mobile device

Convert Word files for use on a mobile device

Notes

•	Certain programs on your device may also have built-in converters that are used to convert files from the original format used on your desktop computer to a format that can be viewed on your device. For example, you can use these built-in converters to convert files received as e-mail attachments in Inbox on your device. To determine the formatting changes that may occur during conversion on your device, see Help on your device.

•	Handwritten notes and drawings created in InkWriter or NoteTaker are converted to Word (.doc) files as metafiles, and can only be edited on your device.

Related Topics

About copying and moving files

About synchronization

Change the converter for a file type

Disable file conversion


Convert database files for use on a mobile device

ActiveSync converts Access files (.mdb) and SQL Server database (or other ODBC database) information to a Pocket Access (.cdb) file, and vice versa, whenever you synchronize, copy, or move information to your mobile device. All formatting attributes contained in Pocket Access files are retained when the files get converted to their corresponding desktop computer files.

During conversion to your device, many file attributes are supported and appear just as they do on your desktop computer. Other file attributes may be changed or removed. The following topics provide details about how conversion affects database information.

Database field and table conversion to Pocket Access

Database data type conversion to Pocket Access

Database index conversion to Pocket Access

Note  Each Pocket Access database is limited to 65,536 records.

Related Topics

About ActiveSync file conversion

About copying and moving files

About synchronization


Database field and table conversion to Pocket Access

•	Fields larger than 64 KB are truncated when converted.

•	Tables with names longer than 31 characters are converted with truncated names. When a table already exists with the truncated name, the last character of the new table's name is replaced with a 0.

•	Table names that begin with “MSys” cannot be converted.

Related Topic

Convert database files for use on a mobile device


Database data type conversion to Pocket Access

Access and SQL Server	Pocket Access
AutoNumber	Integer
Binary	Binary
Boolean	Boolean
Byte	Small Integer
Currency	Float
Date/Time	Date/Time
Double	Float
HyperLink	Memo
Integer	Small Integer
Long Binary	OLE Object
Long Integer	Integer
Lookup Wizard	Text
Memo	Memo
OLE Object	OLE Object
Replication ID	Binary
Single	Float
Text	Text
Yes/No	Boolean
Related Topic

Convert database files for use on a mobile device


Database index conversion to Pocket Access

•	Three types of indexes are converted in the following order:

1	Primary Key indexes
(When a Primary Key consists of multiple fields, each field is converted with an individual index. The numbers 0-2 are added to the end of the index names. If three Primary Key indexes are created, no other indexes will be converted.)

2	Unique indexes
(These indexes are converted to non-unique indexes. When a Unique index consists of more than one field, only the first field is converted.)

3	Non-unique indexes
(When a non-unique index consists of more than one field, it will not be converted.)

•	Indexes with names longer than 64 characters are converted with truncated names. If an index already exists in a table with that truncated name, the new index will not be converted.

•	Indexes are only converted with the attributes of ascending or descending.

•	Indexes are always converted as non-case sensitive.

•	Indexes for fields that contain information Pocket Access can't interpret (for example, images and OLE objects) will not be converted.

•	Fields with more than one index are converted with only one index.

•	Fields with a Boolean data type are converted without an index.

Related Topic

Convert database files for use on a mobile device


Convert Excel files for use on a mobile device

ActiveSync converts Excel (.xls or .xlt) files to Pocket Excel (.pxl or .pxt) files, and vice versa, whenever you synchronize, copy, or move files. All formatting attributes contained in Pocket Excel files are retained when the files get converted by ActiveSync to Excel files.

When using ActiveSync to convert Excel files to Pocket Excel files, many file attributes are retained and appear just as they do on your desktop computer. Other attributes are changed or removed. The following topics list the attributes that are supported or not supported in Pocket Excel.

Excel attributes supported in Pocket Excel

Excel attributes not supported in Pocket Excel

After a file is converted, you can open it using Pocket Excel on your mobile device. Your mobile device may also contain Excel converters. For more information, see Pocket Excel Help on your mobile device.

Related Topics

About ActiveSync file conversion

About copying and moving files

About synchronization


Excel attributes supported in Pocket Excel

Microsoft Excel attributes supported in Pocket Excel are either displayed without change or are slightly changed during conversion.

The following attributes are not changed during conversion.

• Custom and built-in number formats	• Single-line borders
• Names that reference worksheets in the same workbook	• Wrapping text
The following attributes are changed when converting an Excel file to a Pocket Excel file and are not restored when converting back to an Excel file.

• All borders are changed to a single line	• Formulas entered with a reference past row 16384 are replaced with #REF!	• Pivot table data is changed to a value
• Charts, sheets, VBA modules, macro sheets, and dialog sheets are changed to blank sheets	• Formulas not supported by Pocket Excel are changed to a value	• Vertical text is changed to horizontal text
• Formulas containing an array or an array argument are changed to a value	• Formulas or functions that reference names that refer to other workbooks, arrays, array formulas, or intersection ranges will be resolved as #NAME?
• Formulas containing external link references or intersection range references are changed to a value	• Hidden names are unhidden
Related Topic

Convert Excel files for use on a mobile device


Excel attributes not supported in Pocket Excel

Microsoft Excel attributes not supported in Pocket Excel are either restored when converted back to Excel or completely removed during conversion.

Cell shading is not supported in Pocket Excel but is restored when converted back to an Excel file.

The following attributes are removed when converting an Excel file to a Pocket Excel file and are not restored when converting back to an Excel file.

• Add-ins	• Drawing objects	• Protection
• Alternate palette settings	• Embedded OLE objects	• Routing slit settings
• AutoFilter	• Excel 97 conditional formatting	• Scenarios
• Cell notes	• File sharing	• Text boxes
• Cell patterns	• Hyperlinks	• Vertical alignment
• Data consolidation	• Object charts	• Zoom
• Data validation	• Picture controls
Related Topic

Convert Excel files for use on a mobile device


Convert PowerPoint files for use on a mobile device

You can use ActiveSync to convert a PowerPoint (.ppt) file to a Pocket PowerPoint (.ppv) file. After a file is converted, you can open it using Pocket PowerPoint on your mobile device. Pocket PowerPoint (.ppv) files cannot be converted to PowerPoint (.ppt) files.

ActiveSync offers four options when converting PowerPoint files: Compact, High Quality (640X480), High Quality (800X600), and High Quality (1024x768). Compact conversion results in the smallest possible file size. The High Quality conversion options produce files that are often larger than the original file on your desktop computer. By default, ActiveSync uses the High Quality (640X480) option.

Caution

•	Do not synchronize, copy, or move an updated Pocket PowerPoint file back to PowerPoint on your desktop computer. The conversion process will render your original PowerPoint file unreadable in PowerPoint on your desktop computer.

•	When using the Compact converter, grouped objects in a PowerPoint file are converted as one image. If the grouped objects contain text, you may get better conversion results by ungrouping the text from the graphic objects. Note, however, that the file produced on your mobile device may be much larger.

Related Topics

About ActiveSync file conversion

About copying and moving files

About synchronization

Change the converter for a file type


Convert Word files for use on a mobile device

ActiveSync converts Word (.doc) files to the appropriate file type on the mobile device, and vice versa, whenever you synchronize, copy, or move files. The file types that Word files can be converted to depend on the programs installed on your device.

What would you like to learn more about?

Word to Pocket Word conversion

Word to InkWriter conversion

Word to Note Taker conversion

Word to Notes conversion

Note  Handwritten notes and drawings created in InkWriter or NoteTaker are converted to Word (.doc) files as metafiles and can be edited only on your device.

Related Topics

About ActiveSync file conversion

About copying and moving files

About synchronization


Word to InkWriter conversion

If InkWriter is installed on your device, but Pocket Word is not, ActiveSync converts Word (.doc) files to the .pwi file type, and vice versa. Word templates (.dot) are also converted to the .pwi file type. Conversion takes place any time you synchronize, copy, or move files. All formatting attributes contained in InkWriter files are retained when converted to Word files.

When using ActiveSync to convert Word files to InkWriter files, many file attributes are retained and appear just as they do on your desktop computer. Other file attributes are changed or removed. The following topics list the file attributes that are supported or not supported in InkWriter.

Word attributes supported in InkWriter

Word attributes not supported in InkWriter

Notes

•	Password protected Word (.doc) documents cannot be synchronized. Remove password protection in Word, and then synchronize the document.

•	Word templates (.dot) that have been converted to InkWriter (.pwi) convert back to Word documents (.doc) rather than Word templates.

•	Handwritten notes and drawings created in InkWriter (.pwi) are converted to Word (.doc) files as metafiles. These files can be edited only on your device.

•	Rich Text Format (.rtf) and Text (.txt) files can be copied or synchronized without conversion.

Related Topic

Convert Word files for use on a mobile device


Word attributes supported in InkWriter

Microsoft Word attributes supported in InkWriter are either displayed without change or are slightly changed during conversion.

The following attributes are not changed during conversion.

• Bold	• Italics	• Paragraph alignment
• Bullets	• Simple numbered lists	• Paragraph spacing
• Indentation	• Strikethrough
The following attributes are changed slightly when converting a Word file to an InkWriter file, and are not restored when converted back to a Word file.

• Index formatting is lost, but text remains	• Pictures with more than 256 colors are changed to 16 colors	• Table of contents formatting is lost, but text remains
• OLE objects are changed to bitmaps	• Some table formatting may be lost, but text remains
Related Topic

Word to InkWriter conversion


Word attributes not supported in InkWriter

Microsoft Word attributes not supported in InkWriter are either restored when converted back to Word or completely removed during conversion.

The following attributes are mostly restored when converted back to a Word file.

• Margins	• Gutter size	• Header/footer vertical location	• Paper size
The following Word attributes are removed when converting a Word file to an InkWriter file and are not restored when converting back to a Word file.

• Annotations	• Comments	• Frames	• Revision marks
• Borders	• Footnotes	• Headers	• Shading
• Columns	• Footers	• Page setup information, such as paper source and layout	• Style sheets
Related Topic

Word to InkWriter conversion


Word to Note Taker conversion

If Note Taker is installed on your device, ActiveSync converts Word (.doc) files to the .pwi file type, and vice versa. Word templates (.dot) are also converted to the .pwi file type. Conversion takes place any time you synchronize, copy, or move files. All formatting attributes contained in Note Taker files are retained when converted to Word files.

When converting Word files to Note Taker files, many file attributes are retained and appear just as they do on your desktop computer. Other file attributes are changed or removed. The following topics list the file attributes that are supported or not supported in Note Taker.

Word attributes supported in Note Taker

Word attributes not supported in Note Taker

Notes

•	Password-protected Word (.doc) documents cannot be synchronized. Remove password protection in Word, and then synchronize the document.

•	Word templates (.dot) that have been converted to Note Taker (.pwi) are converted back to Word documents (.doc) rather than Word templates.

•	Handwritten notes and drawings created in Note Taker (.pwi) are converted to Word (.doc) files as metafiles. These files can be edited only on your device.

•	Rich Text Format (.rtf) and Text (.txt) files can be copied or synchronized without conversion.

Related Topic

Convert Word files for use on a mobile device


Word attributes supported in Note Taker

Microsoft Word attributes supported in Note Taker are either displayed without change or are slightly changed during conversion.

The following attributes are not changed during conversion.

• Bold	• Italics	• Paragraph alignment
• Bullets	• Simple numbered lists	• Paragraph spacing
• Indentation	• Strikethrough
The following attributes are changed slightly during conversion when converting a Word file to a Note Taker file and are not restored when converted back to a Word file.

• Index formatting is lost, but text remains	• Pictures with more than 256 colors are changed to 16 colors	• Table of contents formatting is lost, but text remains
• OLE objects are changed to bitmaps	• Some table formatting may be lost, but text remains
Related Topic

Word to Note Taker conversion


Word attributes not supported in Note Taker

Microsoft Word attributes not supported in Note Taker are either restored when converted back to Word or removed during conversion.

The following attributes are mostly restored when converted back to a Word file.

• Margins	• Gutter size	• Header/footer vertical location	• Paper size
The following Word attributes are removed when converting a Note Taker file and are note restored when converting back to a Word file.

• Annotations	• Comments	• Frames	• Revision marks
• Borders	• Footnotes	• Headers	• Shading
• Columns	• Footers	• Page setup information, such as paper source and layout	• Style sheets
Related Topic

Word to Note Taker conversion


Word to Notes conversion

If Notes is installed on your device and you have selected to synchronize notes by using file synchronization rather than notes synchronization, ActiveSync converts Word (.doc) files and Word (.dot) templates to the .pwi file type, and vice versa. Conversion takes place whenever you synchronize, copy, or move files. After a file is converted, you can open it on your mobile device by using Notes.

When using ActiveSync to convert files, many file attributes are retained and appear just as they do on your desktop computer. Other file attributes are changed or removed. The following topics list the file attributes that are supported or not supported in Notes.

Word attributes supported in Notes

Word attributes not supported in Notes

Notes

•	Password-protected Word (.doc) documents cannot be synchronized. Remove password protection in Word, and then synchronize the document.

•	Word templates (.dot) that have been converted to Notes (.pwi) are converted back to Word documents (.doc) rather than Word templates.

•	Handwritten notes and drawings created in Notes (.pwi) are converted to Word (.doc) files as metafiles.

Related Topic

Convert Word files for use on a mobile device

Modify Notes synchronization settings


Word attributes supported in Notes

Microsoft Word attributes supported in Notes are either displayed without change or are slightly changed during conversion.

The following attributes are completely supported in Notes and will not be changed during conversion.

• Bold	• Italics	• Paragraph alignment
• Bullets	• Simple numbered lists	• Paragraph spacing
• Indentation	• Strikethrough
The following attributes are supported in Notes, but are changed slightly during conversion. If you synchronize a Notes file that contains these attributes with you desktop computer, the changes will affect the original file.

• Index formatting is lost, but text remains	• Pictures with more than 256 colors are changed to 16 colors	• Table of contents formatting is lost, but text remains
• OLE objects are changed to bitmaps	• Table formatting is removed, but text is preserved.
Related Topic

Word to Notes conversion


Word attributes not supported in Notes

Microsoft Word attributes not supported in Notes are either restored when converted back to Word or completely removed during conversion.

The following attributes are not supported in Notes, but are mostly restored when converted back to a Word file.

• Margins	• Gutter size	• Header/footer vertical location	• Paper size
Some Word attributes are not supported in Notes, and are removed during conversion. If you synchronize the Notes file with your desktop computer, the original file will be affected. The most common attributes that are not supported are listed here.

• Annotations	• Comments	• Frames	• Revision marks
• Borders	• Footnotes	• Headers	• Shading
• Columns	• Footers	• Page setup information, such as paper source and layout	• Style sheets
Related Topic

Word to Notes conversion


Convert font files for use on a mobile device

Some mobile devices do not require conversion of font files. If your device requires font file conversion, ActiveSync converts fonts (in sizes you select during conversion) from your desktop computer to your device, but not vice versa.

ActiveSync only converts .ttf file types (TrueType fonts). If you want to use .fon files, you must first use a tool that converts .fon file types to .ttf file types, and then transfer the converted files.

To use the Wingdings or Webdings font with such programs as Pocket Word on your device, connect your device to your desktop computer. Copy the Wingding.ttf and Webdings.ttf files from the Font folder on your desktop computer to the My device\Windows folder on the mobile device.

Related Topics

About ActiveSync file conversion

Copy a file


Convert other documents and workbooks for use on a mobile device

ActiveSync may be able to convert files created by other desktop computer programs. During setup, ActiveSync looks for registered converters that support converting files to or from your mobile device. For example, if you installed the text converters provided by Microsoft Works, you can convert between Pocket Word and Works documents.

To see a list of available converters:

1	Click Options [image].

2	On the Rules tab, click Conversion Settings.

3	View the list of converters in the Device to Desktop tab or Desktop to Device tab.

Related Topic

About ActiveSync file conversion


Change the converter for a file type

You can change the file converter used to convert files.

For files synchronized or copied to your mobile device

1	Click Options [image], and then click the Rules tab.

2	Click Conversion Settings, and then click the Desktop to Device tab.

3	Select a file type from the Desktop computer convertible file types list.

4	Click Edit, and then select a file type from the Convert to mobile device files of the type list.

For files synchronized or copied to your desktop computer

1	Click Options [image], and then click the Rules tab.

2	Click Conversion Settings, and then click the Device to Desktop tab.

3	Select a file type from the Mobile device convertible file types list.

4	Click Edit, and then select an option from the Convert to desktop computer files of the type list.

Note  Current settings appear under File conversion details at the bottom of the File Conversion Properties dialog box. Because some file types share the same extension, such as .doc (used for Microsoft Word and WordPerfect files), you may need to edit the conversion settings for the .doc file type.

Related Topics

About ActiveSync file conversion

Disable file conversion


Disable file conversion

Files are converted automatically every time you synchronize, copy, or move information. If conversion is turned off, files will not be converted, and you may not be able to open or use files synchronized or copied to your mobile device. You may want to disable file conversion to store a file on your device that you want to move to another location but not view or edit on your device. To exchange information without conversion:

1	Click Options [image], and then click the Rules tab.

2	Click Conversion Settings.

3	Clear Convert files when synchronized, copied or moved.

Related Topics

About ActiveSync file conversion

Change the converter for a file type


About synchronization

If you have a partnership between your mobile device and desktop computer, you can use synchronization to keep information up-to-date on both computers. If you make a change on one computer, the next time you synchronize, the change is automatically made to the corresponding information on the other computer. No matter where you are viewing the information, you know it's up-to-date.

After your first synchronization, you may discover that Microsoft ActiveSync did not synchronize all of the information you expected. ActiveSync synchronizes a limited amount of information by default to conserve storage space on your device. You may find that the amount of information provided for a given information type does not suit your needs. You can modify the amount of information synchronized for each information type.

By default, your device will synchronize continuously with your desktop computer. You can change the synchronization mode by selecting to synchronize only when you first connect or only when you manually start synchronization.

Though synchronization is the most convenient way to exchange information between your desktop computer and device, you can also share information by copying or moving a single file. In this case, any changes made to the file will not be automatically updated in the other location.

Even though you synchronize often with your desktop computer, you should also back up information on your mobile device. If for some reason you lose information on your device, you may not be able to get it all back through synchronization. For example, synchronization will not reinstall programs you have added to your device or fix corrupted files.

Notes

•	Information stored on a storage card will not be synchronized with your desktop computer.

•	To synchronize Pocket Outlook information on your mobile device with your desktop computer, you must have Schedule+ 7.0a or Outlook installed on your desktop computer.

•	If you use a third-party personal information manager (PIM), you can import this information into Schedule+ or Outlook on your desktop computer and then synchronize the imported information with your mobile device. Alternatively, you may be able to purchase a third-party program that can synchronize your PIM information. For more information on the availability of such a program, contact your PIM manufacturer.

Related Topics

About ActiveSync file conversion

About backing up and restoring information

About copying and moving files

About modifying the amount of information synchronized

Change synchronization mode

Start synchronization


Select an information type for synchronization

To synchronize information, you must select the corresponding information type for synchronization.

1	Click Options [image].

2	Select the information type that you want to synchronize.

3	Click Settings, and then select the options you want.

4	Repeat steps 2 and 3 for each information type.

5	Connect your mobile device to your desktop computer. If a dialog box asks you to decide how to synchronize an item, follow the instructions on the screen.

Notes

•	The AvantGo information type enables you to link to AvantGo.com, a free interactive Web service that provides access to personalized Web content for viewing on your device. To synchronize AvantGo channel information to your device, connect your desktop computer to the Internet. Then connect your device to your desktop computer or, if your device is already connected, click Sync. For more information about AvantGo, visit AvantGo.com.

•	For more information on setting up synchronization for favorites, see Pocket Internet Explorer on your device.

•	Before selecting the Channels information type for synchronization, you must first subscribe to mobile channels by using Internet Explorer. For more information, see the Channels Web site at http://www.microsoft.com/windowsce/products/download/channels.asp

•	After selecting the Pocket Access information type, you will be asked to select the host or device database information that you want to synchronize.

Related Topics

About synchronization

Select host database information for synchronization

Stop synchronizing an information type


Stop synchronizing an information type

1	Click Options [image].

2	Clear the check box next to the desired information type.

Related Topics

About synchronization

Select an information type for synchronization


Start synchronization

Synchronization is started one of three ways, depending on the synchronization mode you have selected. Continuously while the device is connected is the default synchronization mode. Unless you have changed this option, it is the synchronization mode you are presently using.

Which synchronization mode do you want information about?

Continuously while the device is connected

Only upon connection

Manually

Note You can stop synchronization at any time by clicking File and then Stop.

Related Topics

About synchronization

Change synchronization mode

Synchronize only a selected information type


Synchronize continuously

To synchronize while in Continuously while the device is connected mode, connect your device to your desktop computer. ActiveSync will immediately synchronize and will continue to synchronize when you make a change on either computer.

Related Topics

About synchronization

Change synchronization mode


Synchronize upon connection

To synchronize while in Only upon connection mode:

•	Connect your device to your desktop computer. ActiveSync will immediately synchronize.

•	To synchronize after the first synchronization, click Sync [image].

Related Topics

About synchronization

Change synchronization mode


Synchronize manually

To synchronize while in Manually mode, click Sync [image].

Related Topics

About synchronization

Change synchronization mode


Change synchronization mode

By default, ActiveSync synchronizes continuously while your device is connected to your desktop computer. You can also synchronize only when you first connect your device to your desktop computer or only when you initiate the synchronization command.

1	Click Options [image], and then click the Sync Mode tab.

2	Select the synchronization mode you want to use.

Related Topics

About synchronization

Start synchronization

Synchronize only a selected information type


Change the PIM used for synchronization

If you install a new PIM, the next time you connect your device, you will automatically be prompted to select a PIM as the PIM used for synchronization.

If more than one personal information manager (PIM) was installed on your desktop computer when you created your partnership, you will need to create a new partnership to use the other PIM.

1	Disconnect your device and delete the partnership.

2	Reconnect your device. The New Partnership wizard will start automatically.

3	Follow the directions on the screen.

4	In the Select a Personal Information Manager dialog box, select a different PIM.

5	Follow the instructions on the screen to finish setting up your partnership.

Related Topics

About synchronization

Delete a partnership


About modifying the amount of information synchronized

In addition to determining which information types are synchronized, you can control the amount of information synchronized for each information type. This is done through the synchronization settings for that information type. The default synchronization settings for an information type may limit the amount of information synchronized to your device to conserve storage space on your device. You may find that these default synchronization settings do not suit your needs. You can modify the synchronization settings for each information type.

What do you want to do?

Modify AvantGo synchronization settings

Modify Calendar synchronization settings

Modify Channels synchronization settings

Modify Contacts synchronization settings

Modify Favorites synchronization settings

Modify Files synchronization settings

Modify Inbox synchronization settings

Modify Notes synchronization settings

Modify Pocket Access synchronization settings

Modify Tasks synchronization settings

Synchronize only a selected information type

Related Topics

About synchronization

Select an information type for synchronization


Modify Calendar synchronization settings

When the Calendar information type is selected for synchronization, ActiveSync synchronizes all upcoming appointments and appointments from the past two weeks each time you synchronize. To synchronize past appointments or only appointments in certain categories, modify the Calendar synchronization settings.

What do you want to do?

Synchronize appointments only in selected categories

Synchronize appointments within a date range

Note  Some features supported in your personal information manager (PIM) may not be supported in Calendar. These features may not be synchronized or may be synchronized incorrectly.

Related Topics

Change synchronization mode

Select an information type for synchronization

Synchronize only a selected information type


Synchronize appointments only in selected categories

To save storage space on your device, you may want to synchronize appointments only in certain categories, such as business or personal.

Note  Before you can synchronize appointments based on categories, you must assign appointments to categories on your mobile device or desktop computer. If you create a custom category on your device, you must also create the category on your desktop computer.

1	Click Details [image].

2	Double-click Calendar and select Synchronize only those appointments in the following selected categories.

3	To stop synchronizing items in a certain category, clear the check box next to that category.

Related Topic

Modify Calendar synchronization settings


Synchronize appointments within a date range

To save storage space on your mobile device, synchronize appointments within a convenient date range.

1	Click Details [image].

2	Double-click Calendar and select the Synchronize only the option.

3	Select the number of weeks in the past and future.

Tip  If you want to synchronize future appointments only, enter 0 for the number of weeks in the past.

Related Topic

Modify Calendar synchronization settings


Modify Channels synchronization settings

When the Channels information type is selected for synchronization, ActiveSync downloads all information from the mobile channels to which you have subscribed in Internet Explorer. To conserve storage space on your device or to speed synchronization, you may want to limit the amount of channel information synchronized.

What do you want to do?

Stop synchronizing a channel

Limit the Channels information synchronized

Notes

•	When the storage space setting for mobile channel content is set low, some content may not be downloaded to your device. To receive more content, set the memory setting higher on your device. For information on changing your memory storage options, see Channels Help on your device.

•	If you have selected the channel option No content on your device, no content will be downloaded when you synchronize the new channel. You need to select the new channel preferences on your device so that content for the new channel is accepted. Then resynchronize your device with your desktop computer. For more information on changing your channel preferences and options, see Channels Help on your device.

Related Topics

Change synchronization mode

Select an information type for synchronization

Synchronize only a selected information type


Stop synchronizing a channel

If you stop synchronizing a channel, the old information remains on your device and is no longer updated. For more information on removing old channel information, see Channels Help on your device.

1	Click Details [image].

2	Double-click Channels.

3	On the General tab, clear the check box next to the channel you want to stop synchronizing.

Related Topic

Modify Channels synchronization settings


Limit the Channels information synchronized

Depending on your mobile device's capabilities, you may be able to hear sounds and view images downloaded with a channel. However, synchronizing this type of information can take up a large amount of storage space on your device. To conserve memory, limit the amount of information synchronized.

1	Click Details [image].

2	Double-click Channels and then click the Advanced tab.

3	Clear Synchronize images and/or Synchronize sounds.

Related Topic

Modify Channels synchronization settings


Modify Contacts synchronization settings

When the Contacts information type is selected for synchronization, all of your contacts will be synchronized. If you have a large number of contacts, synchronization may be slow and require a lot of storage space. To synchronize only selected contacts or only contacts in certain categories, modify the Contacts synchronization settings.

What do you want to do?

Synchronize selected contacts

Synchronize contacts only in selected categories

Note  Some features supported in your personal information manager (PIM) may not be supported by Contacts. These features may not be synchronized or may be incorrectly synchronized.

Related Topics

Change synchronization mode

Select an information type for synchronization

Synchronize only a selected information type


Synchronize contacts only in selected categories

To save storage space on your device, you may want to synchronize contacts only in certain categories, such as business or personal.

Note  Before you can synchronize contacts based on categories, you must assign contacts to categories on your mobile device or desktop computer. If you create a custom category on your device, you must also create the category on your desktop computer.

1	Click Details [image].

2	Double-click Contacts and then select Synchronize only those contacts in the following selected categories.

3	To stop synchronizing items in a certain category, clear the check box next to that category.

Related Topic

Modify Contacts synchronization settings


Synchronize selected contacts

To save storage space, you can synchronize only specific contacts you need to keep up-to-date.

1	Click Details [image].

2	Double-click Contacts and then select Synchronize only the following contacts.

3	To stop synchronizing a contact, clear its check box.

Related Topic

Modify Contacts synchronization settings


Modify Favorite synchronization settings

Once the Favorite information type is selected for synchronization, all of your favorite URLs and those Web pages you have marked for offline viewing in Microsoft Internet Explorer 5 will be synchronized. If you synchronize a large number of Web pages or synchronize images and sounds with your Web pages, synchronization may be slow, and a lot of storage space will be used on your device. To conserve storage space, synchronize Web pages without images or sounds, or only synchronize certain Web pages. Limiting the number of synchronized Web pages or the amount of Web page content affects only the information on your mobile device.

What do you want to do?

Limit synchronized Favorite information

Stop synchronizing a favorite

Related Topics

Change synchronization mode

Select an information type for synchronization

Synchronize only a selected information type


Limit synchronized Favorite information

To conserve memory on your mobile device, you can synchronize Web page text without downloading images, sounds, and/or video.

1	On the View menu, click Details.

2	Double-click Favorite and click the Customize tab.

3	Do one or both of the following:

To stop downloading images, clear Synchronize Images.

To stop downloading sounds and video, clear Synchronize Sound.

Note  To limit the number of links down in a Web page that are synchronized with your device, right-click the favorite link in the Mobile Favorites folder, and then click Properties. In the Download tab, select the number of links down that you want.

Related Topics

Modify Favorite synchronization settings


Stop synchronizing a favorite

To conserve storage space on your mobile device, stop synchronizing Web pages you no longer read.

1	On the View menu, click Details.

2	Double-click Favorite and click the General tab.

3	Do one of the following:

To stop synchronizing only certain Web pages, clear the check box next to the corresponding pages.

To stop synchronizing all Web pages, click Clear All.

Notes

•	Updated information for the Web pages will no longer be downloaded to your mobile device, but old information will remain on your device. For more information on clearing the Web page information on your device, see Help on your device.

•	To stop synchronizing Web page content while continuing to synchronize favorite links, in the Favorites Settings dialog box, click the Customize tab and clear Synchronize offline content pages.

Related Topics

Modify Favorite synchronization settings


Modify Files synchronization settings

When the Files information type is selected for synchronization, ActiveSync synchronizes all of the files you place in a special folder. This folder was created on your desktop computer when you selected the Files information type for synchronization. A shortcut to the folder was placed on your desktop.

You can, for example, synchronize the following types of files:

• Excel	• Pocket PowerPoint	• InkWriter
• Pocket Excel	• Word	• Notes
• PowerPoint	• Pocket Word	• Note Taker
The location of this folder on your desktop computer depends on the operating system running on your desktop computer. If your computer is running Windows 95/98, this folder is located in C:\My Documents\device name. If your computer is running Windows NT, this folder is located in C:\Winnt\Profiles\your username\Personal\device name. Once in the folder named for your device, look for a folder called Synchronized Files or My Documents. The name of the folder depends on the device you are using.

What do you want to do?

Synchronize files from your desktop computer

Synchronize files from your mobile device

Stop synchronizing a file

Note  If you mark a file as hidden on your desktop, delete a file, or remove the file from the Synchronized Files folder, the file will be deleted from your device the next time you synchronize.

Related Topics

Change synchronization mode

Select an information type for synchronization

Synchronize only a selected information type


Synchronize files from your desktop computer

To synchronize a file, place it in the special folder used for synchronization. A shortcut to this file was placed on your desktop computer's desktop when you selected to synchronize the Files information type. The file is called device name Synchronized Files or device name My Documents, depending on the mobile device you are using.

1	Connect your device to your desktop computer.

2	Click Explore [image]. Windows Explorer will start, and the Mobile Device window will open.

3	In Windows Explorer, browse to the file on your device or desktop computer that you want to synchronize.

4	Select the file and drag it to the Synchronized Files folder.

Related Topics

Modify Files synchronization settings

Synchronize files from your mobile device


Stop synchronizing a file

If you remove a file from the Synchronized Files folder on your desktop computer or mobile device, it will be deleted in the corresponding location the next time you synchronize.

1	To keep a version of the file for future use, make a copy of the file and place it in a folder other than the Synchronized Files folder.

2	Click Details [image].

3	Double-click the File information type.

4	Select the file you no longer want to synchronize, and then click Remove.

Related Topic

Modify Files synchronization settings


Modify Inbox synchronization settings

When the Inbox information type is selected for synchronization, ActiveSync synchronizes the first 100 lines of messages sent to you within the last five days each time you synchronize. To receive more or less content when synchronizing messages, modify the Inbox synchronization settings.

What do you want to do?

Synchronize the entire message

Synchronize more messages

Synchronize message attachments

Notes

•	Message synchronization with Microsoft Outlook Express is not supported.

•	If during the first synchronization of Inbox information you combine information on your device and desktop computer and then later stop Inbox synchronization, messages may be permanently registered as unresolved items. To delete unresolved items, save important files, delete the partnership, and then create a new partnership.

•	E-mail addresses synchronized from your desktop computer may not always appear on your mobile device in the common Internet format. Depending on the e-mail system you use, e-mail addresses may appear in that system’s default format.

Related Topics

About partnerships

Change synchronization mode

Select an information type for synchronization

Synchronize only a selected information type


Synchronize the entire message

To conserve storage space on your device, ActiveSync only synchronizes the first 100 lines of your e-mail messages. If you expect to receive longer messages often, change the line maximum.

1	Click Details [image].

2	Double-click Inbox and then select To save space, copy at most.

3	In the Lines box, double-click the number of lines and then enter a new number.

Related Topic

Modify Inbox synchronization settings


Synchronize more messages

To conserve storage space on your device, ActiveSync synchronizes only the last five days of e-mail messages. To synchronize more messages, increase the number of days.

1	Click Details [image].

2	Double-click Inbox, select Copy messages from the last, and increase the number of days.

Related Topic

Modify Inbox synchronization settings


Synchronize message attachments

1	Click Details [image].

2	Double-click Inbox and select Include file attachments.

3	To limit the size of synchronized attachments, select Limit attachment size to and enter a size limit. Attachments larger than this limit will not be synchronized with your device.

Notes

•	Only mail services connected to IMAP4 servers can accept messages as attachments.

•	To receive meeting requests, your network administrator must select the Use Microsoft Exchange rich-text format option on the Exchange server. This option enables Transport Neutral Encapsulation Format (TNEF). If TNEF is enabled, it will take longer to download messages, and you won’t be able to receive e-mail messages as attachments.

Related Topic

Modify Inbox synchronization settings


Modify Notes synchronization settings

Notes can be synchronized between your desktop computer and device either through notes synchronization or file synchronization. Notes synchronization synchronizes the notes on your device with Outlook Notes on your desktop computer. File synchronization synchronizes all notes on your device with the device name My Documents folder on your desktop computer. For more information on file synchronization, see Modify Files synchronization settings.

To synchronize your notes through notes synchronization, first select the Notes information type for synchronization in ActiveSync. The next time you synchronize, all of the notes in My Documents and its subfolder on your device will appear in Outlook Notes on your desktop computer. Notes that contain only text will appear as regular notes in Outlook on your desktop computer, while notes containing written text or drawings will appear in the device format. In addition, all notes in the main Outlook folder on the desktop computer will appear in Notes on the device.

Note  If you synchronize your notes using file synchronization and then later decide to use notes synchronization, all of your notes will be synchronized with Outlook on your desktop computer and will no longer be stored in the device name My Documents folder.

Related Topics

About synchronization

Select an information type for synchronization


Modify Pocket Access synchronization settings

When you selected the Pocket Access information type for synchronization, you were asked to select the host database and/or mobile device database information you wanted synchronized. By default, ActiveSync synchronizes all tables in the database and all fields within those tables. To add databases for synchronization, change the tables and fields synchronized from a database, or stop synchronizing databases, modify the Pocket Access synchronization settings.

What do you want to do?

Change the fields and tables synchronized from a database

Select host database information for synchronization

Select mobile device database information for synchronization

Stop synchronizing a database

Related Topics

Change synchronization mode

Select an information type for synchronization

Synchronize only a selected information type


Change the fields and tables synchronized from a database

1	Click Details [image].

2	Double-click Pocket Access.

3	Select the database that contains the fields and tables you want to change, and then click Properties.

4	Select or clear fields and tables for synchronization.

Related Topic

Modify Pocket Access synchronization settings


Select host database information for synchronization

You can synchronize up to 65,536 records from a host database with your device.

1	Click Details [image].

2	Double-click Pocket Access.

3	Click Add, and select the database. To synchronize information other than Access database information, select ODBC Database from the File of type list. An ODBC database must already be set up as an ODBC data source.

4	Click Open. ActiveSync places the database information in the My Documents folder on your device.

Notes

•	You can also synchronize Access (.mdb) database information with your mobile device by dragging the .mdb file onto your device icon in the Mobile Devices window.

•	If two databases with the same file name and at least one table with the same name exist on both computers, you must choose Overwrite existing tables and/or data. Otherwise, ActiveSync will not download information. Also, always select to synchronize the table with the most data to ensure data isn’t lost.

•	To access a SQL Server using a dial-up connection to a network or an Ethernet connection, your system administrator must set up the ODBC SQL Server so that it has a trust relationship with the SQL Server. Otherwise, database information will not be updated on your device during synchronization.

•	Windows CE Store information can’t be synchronized, but you can copy the information from your device to your desktop computer.

Related Topic

Modify Pocket Access synchronization settings


Select mobile device database information for synchronization

1	Connect your device to your desktop computer.

2	Click Explore [image]. Windows Explorer will start, and the Mobile Device window will open.

3	In Windows Explorer, double-click the My Documents folder.

4	Drag and drop the database from your device to the desktop on your desktop computer. ActiveSync will convert the information and place it in the \Program Files\ActiveSync\Profiles\device name folder. The file will be named dbx.mdb. To synchronize information to another type of database other than an Access database, in the Export from Mobile Device to Database dialog box, click Browse. Select the database and select ODBC Database in the File of type list. An ODBC database must already be set up as an ODBC data source.

Related Topic

Modify Pocket Access synchronization settings


Stop synchronizing a database

1	Click Details [image].

2	Double-click Pocket Access.

3	Select the database you want to stop synchronizing, and click Remove.

Related Topic

Modify Pocket Access synchronization settings


Modify Tasks synchronization settings

If you have a large number of tasks, synchronization may be slow and use a lot of storage space. Therefore, by default, only incomplete tasks are synchronized. To synchronize all tasks or tasks in certain categories, modify the Tasks synchronization settings.

What do you want to do?

Synchronize tasks only in selected categories

Synchronize only incomplete tasks

Synchronize active tasks within a date range

Notes

•	Some features supported in your personal information manager (PIM) may not be supported in Tasks. These features may not be synchronized or may be synchronized incorrectly.

•	A task request that has been deleted on your device and then synchronized with your desktop computer will not cause Schedule+ or Outlook to send a cancellation notice.

Related Topics

Change synchronization mode

Select an information type for synchronization

Synchronize only a selected information type


Synchronize tasks only in selected categories

To save storage space on your device, you may want to synchronize tasks only in certain categories, such as business or personal.

Note  Before you can synchronize tasks based on categories, you must assign tasks to categories on your mobile device or desktop computer. If you create a custom category on your device, you must also create the category on your desktop computer.

1	Click Details [image].

2	Double-click Tasks and select Synchronize only those tasks in the following selected categories.

3	To stop synchronizing items in a certain category, clear the check box next to that category.

Related Topic

Modify Tasks synchronization settings


Synchronize only incomplete tasks

1	Click Details [image].

2	Double-click Tasks and select Synchronize only incomplete tasks.

3	Select the number of weeks you want to synchronize in the past and future.

Tip  If you want to synchronize future tasks only, enter 0 for the number of weeks in the past.

Related Topic

Modify Tasks synchronization settings


Synchronize active tasks within a date range

To save storage space on your mobile device, synchronize active tasks within a convenient date range.

1	Click Details [image].

2	Double-click Tasks and select the Synchronize only the option.

3	Select the number of weeks in the past and future.

Tip  If you want to synchronize future tasks only, enter 0 for the number of weeks in the past.

Related Topic

Modify Tasks synchronization settings


Synchronize only a selected information type

Instead of doing a full synchronization that synchronizes all selected information types, you can synchronize a single information type. For example, you may want to synchronize your e-mail messages before leaving the office, but you don’t want to wait for a full synchronization.

1	Click Details [image].

2	Select an information type.

3	Right-click the selected information type, and then click Synchronize Selection.

Related Topics

About synchronization

Change synchronization mode

Start synchronization


Modify AvantGo synchronization settings

When you select the AvantGo information type for synchronization and then connect your device to your desktop computer, AvantGo and ActiveSync automatically configure the necessary Internet settings, including port and proxy settings. Sample AvantGo channels are also downloaded to your device.

Although you should not need to change any of the AvantGo settings, you can do so by double-clicking AvantGo. For information on a specific setting, click the question mark in the upper-right corner of the dialog box, and then click an option. To add or delete AvantGo channels, use Pocket Internet Explorer on your device.

For more information about AvantGo, visit AvantGo.com.

Note  Because AvantGo channels require a connection to the Internet before they can be synchronized, they will not be continually synchronized while your device is connected to your desktop computer. To initiate AvantGo synchronization, reconnect your device to your desktop computer or click Sync.

Related Topics

Change synchronization mode

Select an information type for synchronization

Synchronize only a selected information type


Connect to ActiveSync using a cable or a cradle

Use a cable or cradle to establish a direct link between your mobile device and desktop computer. When creating a partnership, you must connect using a cable, cradle, or infrared connection.

The cable or cradle used to connect your device to your desktop computer may use a serial cable or USB cable. Serial cable connections can be used with desktop computers running any type of Windows operating system. USB cable connections cannot be used with desktop computers running Windows 95 and Windows NT.

Always use the cable or cradle provided by your device’s manufacturer to connect your device to your desktop computer.

To use a cable or a cradle

  Step 1  Switch to the serial port on your device

  Step 2  Connect using a cable or a cradle


Step 1 is the Switch to the Serial Port topic in gryphon.doc, rapier.doc, and jupiter.doc.


Step 2  Connect using a cable or a cradle

1	Plug one end of the cable into the COM port or USB port on your desktop computer.

2	Plug the other end into your mobile device. ActiveSync connects automatically to your device.

Note  If you are using a serial cable, the COM port you used during installation of ActiveSync must be available (not in use) for ActiveSync to connect to your device. If you have freed the COM port for other uses, on the File menu, click Get Connected. ActiveSync will free the COM port and connect to your device.

Related Topics

Connect to ActiveSync using a cable or a cradle

Working with COM ports


Connect to ActiveSync using infrared

Use an infrared connection to quickly create a direct connection between your mobile device and desktop computer. Simply align the infrared ports and initiate the connection from your device. This method is ideal for quickly switching between multiple devices since there are no cables or adapters to change. Also, when creating a partnership, you must connect using infrared, a cable, or a cradle connection.

Only Windows 95/98 and Windows 2000 support infrared connections.

To use an infrared connection

  Step 1  Set up an infrared connection

  Step 2  Switch to the infrared port on your device

  Step 3  Connect using infrared


Step 1  Set up an infrared connection

Only Windows 95/98 and Windows 2000 support infrared connections.

•	Install and configure an infrared port on your desktop computer following the manufacturer’s instructions.

Note  If you are using a computer running Windows 95, install the Windows 95 infrared driver. For more information about infrared drivers, see the Windows CE Web site at http://www.microsoft.com/windowsce.

What’s next?

  My infrared connection is set up. Go to step 2.


Step 2 is Switch to the Infrared Port and step 3 is Connect using infrared.  Both of these topics are listed in gryphon.doc, rapier.doc, and jupiter.doc.


Connect to ActiveSync using a modem

With a modem connected to your device and network Remote Access Service (RAS) server access to your desktop computer, you can establish a connection through a network to your desktop computer.

Before you begin

•	Set up a partnership between your device and desktop computer using a cable, cradle, or infrared connection.

•	Ask your network administrator to set up a RAS account. Also, ask for the phone number and password to the RAS server.

•	Install or attach an internal modem, modem card, or external modem for your mobile device.

To connect using a modem

  Step 1  Enable a network connection in ActiveSync

  Step 2  Set up a modem connection on your device

  Step 3  Connect using a modem

Related Topics

About partnerships

Connect to ActiveSync using a cable or a cradle

Connect to ActiveSync using infrared


Step 1  Enable a network connection in ActiveSync

1	On the File menu, click Connection Settings.

2	Select Allow network (Ethernet) and Remote Access Service (RAS) server connection with this desktop computer.

What’s next?

  The connection is set up on my desktop computer. Go to step 2.


Step 2 is “Set up a modem connection on your device” and is located in gryphon.doc, rapier.doc and jupiter.doc. Step 3 is “Connect using a modem connection” from earlier in this file.


Step 3  Connect using a modem

1	If you are using a modem on your desktop computer, ensure the modem is turned on before you leave.

2	Leave your desktop computer on and logged on as you were when you created the partnership.

3	Ensure your personal information manager (PIM) and e-mail program (Microsoft Outlook or Microsoft Exchange) are running.

4	Once you are on the road, follow the directions in Help on your device for connecting using a modem, or dial-up, connection. For more information, see Communications or Connections Help on your device.

Caution  You may need to use external (AC) power while using the modem with your device.

Notes

•	Test the connection before leaving, and take the phone number for the modem or RAS account with you.

•	If you receive an error message on your device that states an information type needs attention, or if unresolved items are reported after synchronization, you need to synchronize directly with your desktop computer using a cable, cradle, or infrared connection.

Related Topics

About partnerships

About unresolved items

Connect to ActiveSync using a modem

Connect to ActiveSync using a cable or a cradle

Connect to ActiveSync using infrared


Connect to ActiveSync using a network (Ethernet) card

With an Ethernet card for your device, you can connect to a LAN (local area network) on which you have an account. Connect using an Ethernet card when you have access to the LAN and you want to synchronize, copy, or move information while you are away from your desktop computer.

Before you begin

•	Set up a partnership, between your device and desktop computer using a cable, cradle, or infrared connection.

•	Purchase an NE2000-compatible Ethernet card.

To use a network (Ethernet) connection

  Step 1  Enable a network (Ethernet) connection in ActiveSync

  Step 2  Install an Ethernet card in your device

  Step 3  Connect using a network (Ethernet) connection

Related Topics

About partnerships

Connect to ActiveSync using a cable or a cradle

Connect to ActiveSync using infrared


Step 1  Enable a network (Ethernet) connection in ActiveSync

1	On the File menu, click Connection Settings.

2	Select Allow network (Ethernet) and Remote Access Service (RAS) server connection with this desktop computer.

What’s next?

  The connection is set up. Go to step 2.


Step 2 is Install a NE2000 Compatible Ethernet card on your device” in the gryphon.doc, rapier.doc and jupiter.doc files.


Step 3  Connect using a network (Ethernet) connection

1	Leave your desktop computer on and logged on as you were when you created the partnership.

2	Ensure your personal information manager (PIM) and e-mail program (Microsoft Outlook or Microsoft Exchange) are running.

3	Once you are away from your desktop computer, follow the directions in Help on your device for connecting using a network (Ethernet) connection. For more information, see Communications or Connections Help on your device.

Related Topics

About partnerships

Connect to ActiveSync using a network (Ethernet) card


Glossary

A

AC adapter

ActiveSync

B

backup file

baud rate

C

cable connection

category

channel

clear memory

COM port

CompactFlash card

conflict

conflict resolution

connection

cradle

D

database, host

desktop computer

E

external modem

F

Favorites

file conversion

G

guest

H

host database

I

IMAP4 (Internet Message Access Protocol 4)

information type

infrared (IR) connection

J

No Glossary entries.

K

No Glossary entries.

L

No Glossary entries.

M

mobile desktop component

mobile device

modem card

modem connection

N

network card

O

No Glossary entries.

P

partnership

PC Card

PC Link

personal information manager (PIM)

POP3 (Post Office Protocol 3)

PPP (Point-to-Point Protocol)

Q

No Glossary entries.

R

Remote Access Service (RAS)

Remote Access Service (RAS) account

remote connection

Remote Networking

reset

resolve items

restore

S

serial cable

subscription

synchronization

synchronization mode

synchronization settings

T

TCP/IP (Transmission Control Protocol/Internet Protocol)

U

unresolved items

USB (universal serial bus) cable

V

No Glossary entries.

W

Windows CE

X

No Glossary entries.

Y

No Glossary entries.

Z

No Glossary entries.


AC adapter

A connector that provides external (not battery) power to your mobile device. For information about installation and usage, see your device manufacturer’s documentation.


ActiveSync

A program that manages synchronization between your mobile device and desktop computer.


backup file

A file containing the program information on your mobile device. This file does not include information stored in ROM, such as settings and factory-installed software.


baud rate

The speed at which a modem transmits data.


cable connection

A communications method by which you use a cable to connect your mobile device to another device.


category

A keyword you create to organize items in Calendar, Contacts, and Tasks on your mobile device. You can use categories to easily find, sort, filter, or group items. If the personal information manager (PIM) program on your desktop computer supports categories, you can synchronize items in categories.


channel

A Web site designed to deliver content from the Internet to your desktop computer. You can subscribe to Mobile Channels, which you can then download to your mobile device during synchronization. Not all mobile devices are capable of displaying channel content.


clear memory

A process that erases all information stored in RAM on your mobile device. For more information, see your device manufacturer’s documentation.


CompactFlash card

A modem, network, or storage card that you plug into your mobile device.


COM port

A serial communications port used to connect a device, such as a modem, printer, or mobile device, to your desktop computer.


conflict

An item that has been changed on both your mobile device and desktop computer. For example, if you change Bob Jones’s title to be "Treasurer" on your device, then change his company name to "XYZ Widgets" on your desktop computer, the Bob Jones contact will cause a conflict the next time you synchronize.


conflict resolution

A process that enables you to view an item that has been changed on both your desktop computer and mobile device, and select which version of the item you want to keep.


connection

The ability to interact with another device, computer, network, or the Internet by means of a serial cable, infrared, modem, or network (Ethernet) card.


cradle

Hardware provided by your mobile device manufacturer that is connected via a serial cable to your desktop computer. The device is placed in the cradle to connect to your desktop computer.


desktop computer

A personal computer (desktop or laptop) running Microsoft Windows 95/98 or Windows NT to which you connect your mobile device.


external modem

A stand-alone modem that is connected by a serial cable to a desktop computer or mobile device.


Favorites

A list of favorite Web sites accessed from the Favorites menu in Internet Explorer and Pocket Internet Explorer.


file conversion

A process of converting Windows-compatible files on your desktop computer to Windows CE-compatible files on your mobile device, and vice versa.


guest

A mobile device that has a temporary connection, instead of a partnership, with the desktop computer. Information can be copied, moved, and backed up between a guest device and the desktop computer, but information cannot be synchronized. Once a guest device is disconnected from the desktop computer, file conversion settings for the guest device are deleted.


host database

The database containing the source data used to create or synchronize with another database. The host database can be a Microsoft Access database (*.mdb), a SQL Server database, or other ODBC-compliant database located on your desktop computer, your mobile device, or a server. For example, you can use a SQL Server database as the host database to create and synchronize with a Pocket Access file (*.cdb) on your device.


IMAP4 (Internet Message Access Protocol 4)

A set of rules and conventions an e-mail program uses to access e-mail and bulletin board messages stored on an e-mail server and retrieve or display them on a computer. Not all e-mail servers use IMAP4.


information type

Information grouped by type for the purpose of synchronization. Once an information type is selected for synchronization, the items in that group are synchronized based on your synchronization settings and synchronization mode. For example, the Calendar information type synchronizes your appointments and other information contained in Calendar on your device with corresponding information in Microsoft Schedule+ or Microsoft Outlook on your desktop computer.


infrared (IR) connection

A communications method by which you connect your mobile device to another device (such as another mobile device, your desktop computer, or a printer) using the IR ports on each device.


mobile desktop component

Channel content that is formatted specifically for display on the Active Desktop of a mobile device. Not all devices are capable of displaying mobile desktop components.


mobile device

A small computer running Microsoft Windows CE.


modem card

A card that you plug into your mobile device to connect to a phone line.


modem connection

A connection between your mobile device and a remote computer or network that is established using a modem installed on your device.


network card

A card that you plug into your mobile device to connect to a local area network.


partnership

A file that enables a device to synchronize with a desktop computer. This file contains the synchronization and file conversion settings you select on both your mobile device and desktop computer. This file is stored on your desktop computer. An additional file that enables your desktop computer to recognize your device is stored on your mobile device.


PC Card

A modem, network, or storage card that you plug into your mobile device. This card conforms to the PCMCIA specification.


PC Link

A program on your mobile device that is used to initiate an infrared connection.


personal information manager (PIM)

A program that stores and organizes information such as appointments, contacts, and tasks.


POP3 (Post Office Protocol 3)

A set of rules and conventions supported by most mail servers that enables you to retrieve and view e-mail on your computer.


PPP (Point-to-Point Protocol)

The set of rules and conventions that your mobile device uses to communicate with your Internet service provider’s network server.


Remote Access Service (RAS) account

A network account that enables your mobile device to remotely access a network.


Remote Access Service (RAS)

Windows software that is installed on network servers and enables remote access to a network server by using a modem attached to your device.


remote connection

Any connection that connects your mobile device to a remote computer or network. Typically, a remote connection is established using a modem or network (Ethernet) connection.


Remote Networking

A communications program located on the mobile device used to create, store, and establish modem connections to remote computers and networks.


reset

The process that causes your device to restart. For more information, see your device manufacturer’s documentation.


restore

The process of replacing information on your mobile device with information contained on a backup file.


resolve items

A process that enables you to view an item that could not be synchronized and, in some cases, decide how to correct the error or conflict that is preventing synchronization.


serial cable

A cable provided by your manufacturer to connect your mobile device to your desktop computer through a COM port.


subscription

A setting whereby Internet Explorer automatically checks your channel or favorite Web page for new content and then either notifies you or downloads the updated content. You must first subscribe to the information in Internet Explorer on your desktop computer. Then, download the information to your mobile device during synchronization.


synchronization

The process where ActiveSync compares information on your mobile device with the corresponding information on your desktop computer and then updates either computer with the latest information.


synchronization mode

A setting that determines when synchronization occurs. You can choose one of three synchronization modes: continuously while the device is connected, only upon connection, and manually.


synchronization settings

The settings that determine the amount of information synchronized for each information type on your mobile device. For example, the synchronization settings for the Inbox information type determine how many days of messages are synchronized, how many lines of each message are synchronized, and whether attachments are synchronized.


TCP/IP (Transmission Control Protocol/Internet Protocol)

The set of rules and conventions that your mobile device uses to communicate remotely with ActiveSync.


unresolved items

Items that cannot be synchronized due to synchronization conflicts.


USB (universal serial bus) cable

A cable provided by your manufacturer to connect your mobile device to your desktop computer through a universal serial bus.


Windows CE

An operating system specially designed for mobile devices. Windows CE is similar to other Microsoft Windows operating systems, such as Windows 98.


About partnerships

During installation of Microsoft ActiveSync, you were prompted to create a partnership with your mobile device. When you set up a partnership, you select synchronization and file conversion settings, which are contained in a file on your desktop computer. This file enables your desktop computer to recognize your device. Only devices that have a partnership with a desktop computer can synchronize information between the two computers.

Partnerships are stored in ActiveSync and have the same name as the corresponding device. Your desktop computer can set up partnerships with many different mobile devices, but a device can have partnerships with only two computers.

Having two partnerships enables you to share your personal information software (PIM) and other information among three computers. For example, you can keep the same contact information on your desktop computer at work, your desktop computer at home, and your device. No matter where you are viewing information, you will have the information you want at your fingertips. However, you can synchronize e-mail messages with your device and one desktop computer only.

Related Topics

About working as a guest

Delete a partnership

Set up a partnership with one desktop computer

Set up partnerships with two desktop computers


Set up a partnership with one desktop computer

The first time you connected your mobile device to your desktop computer, you were asked to set up a partnership. This partnership allows you to synchronize information with your device. Though your device can have partnerships with two desktop computers, e-mail messages can be synchronized with only one desktop computer.

1	Connect your mobile device to your desktop computer. The New Partnership wizard will start automatically.

2	Follow the directions on the screen.

3	If your device already has a partnership with another desktop computer and you no longer want to use it, in the Select Number of Partnerships dialog box, select Yes, I want to synchronize with only one computer. The other partnership will be removed from your device, and the former desktop computer will no longer recognize the device.

4	Follow the directions on the screen.

Related Topics

About partnerships

Connect to ActiveSync using a cable or a cradle

Connect to ActiveSync using infrared

Delete a partnership

Set up partnerships with two desktop computers


Set up partnerships with two desktop computers

To ensure that synchronization functions properly, the two desktop computers must be configured with the same synchronization settings. For example, you should synchronize the same types of information using the same synchronization settings on both desktop computers. Both desktop computers should also use the same personal information manager (PIM).

1	If your device already has a partnership with a desktop computer, go to step 4. Otherwise, connect your mobile device to the first desktop computer using a cable or infrared connection. The New Partnership wizard will start automatically.

2	Follow the directions on the screen.

3	After you have set up a partnership and synchronization is complete, disconnect your device from the first computer.

4	Connect your device to the second desktop computer using a cable or infrared connection. The New Partnership wizard will start.

5	Follow the directions on the screen.

6	In the Select Number of Partnerships dialog box, select No, I want to synchronize with two computers.

7	Follow the directions on the screen.

Notes

•	You will not be able to maintain separate schedules in the PIM on the two desktop computers. For example, your business appointments will be displayed on your home computer.

•	You will not be able to synchronize Inbox information between the desktop computers and your device.

Related Topics

About partnerships

About synchronization

Delete a partnership

Set up a partnership with one desktop computer


Delete a partnership

Deleting a partnership deletes all of the synchronization and file conversion settings you have chosen for that mobile device. Note, however, that backup files for the device will not be deleted.

1	Disconnect your device from your desktop computer.

2	On the File menu, click Mobile Device.

3	Select the device with the partnership you want to delete.

4	On the File menu, click Delete Partnership.

Related Topics

About partnerships

Set up a partnership with one desktop computer

Set up partnerships with two desktop computers


About working as a guest

You may not always want to set up a partnership to connect your mobile device to a desktop computer. For example, you may want to connect your device to a desktop computer to copy a file to your device. However, you do not want to synchronize information or do not plan to connect to the desktop computer on a regular basis. In such a case, set up your device as a guest.

While working as a guest, information can be copied or moved between your device and the desktop computer, you can back up the information on your device, and you can add programs to your device. However, you cannot synchronize information between a guest device and a desktop computer.

A guest device only has a temporary connection with a desktop computer. Once the guest device is disconnected from the desktop computer, settings for the guest device, such as back up and conversion settings, are deleted. The next time the device connects to the desktop computer, you will again need to set it up as a guest device with the desktop computer.

Related Topics

About partnerships

Work as a guest


Work as a guest

When working as a guest, you can browse the files on your mobile device and copy or move information, but you cannot synchronize information. Once you disconnect your device from the desktop computer, settings selected in ActiveSync for the guest device are deleted.

1	Connect your device to the desktop computer. The New Partnership wizard will start automatically.

2	When asked if you want to set up a partnership, select No.

Related Topics

About synchronization

Browse files on a mobile device

Copy a file

Move a file


About unresolved items

If a problem or conflict occurs when an item is synchronized, it will be marked as unresolved in ActiveSync and on your device. You can resolve items at your convenience.

ActiveSync may not be able to synchronize an item for many different reasons. For example, if you are trying to access your Microsoft Outlook information and the server you are trying to connect to is unavailable, ActiveSync will not be able to synchronize your Calendar, Contacts, Tasks, or Inbox items.

Or a conflict could occur because an item has been changed on both your mobile device and your desktop computer. For example, you have lunch with Bob Jones, and during lunch he mentions his job title has changed to "Treasurer." You quickly make this change on your device. As soon as you get back to your office, but before you have had a chance to synchronize, Bob calls and tells you his company recently changed its name to "XYZ Widgets." Since you are at your office, you update this information on your desktop computer. The two versions of the Bob Jones contact will conflict with each other the next time you synchronize and will be registered as an unresolved item.

You can modify your conflict resolution settings so that ActiveSync does not register conflicts as unresolved items. Instead, you select the device or desktop computer as the default version, and ActiveSync will automatically replace the information on the other computer.

Related Topics

Modify conflict resolution settings

Resolve items


Modify conflict resolution settings

To avoid resolving conflicts manually, you can set your conflict resolution settings so that ActiveSync always uses the version on your mobile device or desktop computer.

1	Click Options [image] and then click the Rules tab.

2	Under Conflict Resolution, select a setting.

Related Topics

About unresolved items

Resolve items


Resolve items

During synchronization, items that cannot be synchronized without your assistance are marked as unresolved items in ActiveSync and on your mobile device.

1	Connect your device to your desktop computer and synchronize.

2	If you have unresolved items, on the Tools menu, click Resolve items.

3	Follow the directions on the screen. Dialog boxes presented to resolve items differ, depending on the reason why the item could not be synchronized.

Related Topics

About unresolved items

Modify conflict resolution settings


About copying and moving files

Using Microsoft ActiveSync, you can copy or move information from the desktop to the device and vice versa. Changes you make to the information on one computer will not affect the information on the other computer. If you want to automatically update information on both your device and desktop computer, synchronize the information instead.

You can copy and move two types of information to your device: files and Pocket Access Windows CE Store information. The procedures for moving each of these types of information are different. If you have a Windows CE Store table you want to view in Access on your desktop computer, copying or moving it is your only option.

Related Topics

About ActiveSync file conversion

About synchronization

Browse files on a mobile device

Copy a file

Copy Windows CE Store information

Move a file


Copy a file

Copying a file results in separate versions of a file on your mobile device and desktop computer. Since the files are not synchronized, changes made to one file will not affect the other. Note that performing these steps for an Access or Pocket Access file results in synchronization.

1	Connect your device to your desktop computer.

2	In ActiveSync, click Explore [image]. Windows Explorer will open the Mobile Device window for your device.

3	In Windows Explorer, browse to the file that you want to copy on your device or desktop computer.

4	Do one of the following:

To copy the file to your device, right-click the file and click Copy. Place the cursor in the desired folder for your device, right-click, and click Paste.

To copy the file to your desktop computer, right-click the file and click Copy. Place the cursor in the desired folder for your desktop computer, right-click, and click Paste.

Related Topics

About copying and moving files

Copy Windows CE Store information

Move a file


Move a file

Moving a file removes it from its original location.

1	Connect your device to your desktop computer.

2	In ActiveSync, click Explore [image]. Windows Explorer opens the Mobile Device window for your device.

3	In Windows Explorer, browse to the file that you want to move from your device or desktop computer.

4	Right-click the file and then click Cut.

5	Browse to the folder in which you want to place the file.

6	Right-click and then click Paste.

Related Topics

About copying and moving files

Copy a file


Copy Windows CE Store information

If you create a table in Pocket Access without first creating a database, the table will be placed in the Windows CE Store. Windows CE Store information can be copied to your desktop computer but not synchronized.

1	On the Tools menu, click Export Database Tables.

2	Select the check boxes for the tables that you want to copy, and clear the remaining check boxes. ActiveSync will convert the information and place it in the \Program Files\Microsoft ActiveSync\Profiles\device name folder. The file will be named dbx.mdb.

Related Topics

About copying and moving files

Copy a file


Browse files on a mobile device

Using ActiveSync, you can view the files on your mobile device.

1	Connect your device to your desktop computer.

2	In ActiveSync, click Explore [image]. Windows Explorer will open the Mobile Devices folder.

3	In Windows Explorer, browse the files on your device as you would in any Explorer window.

Note  When you double-click a folder in the Mobile Devices folder, it may take a few seconds for the folder to open.

Related Topic

About copying and moving files


About adding and removing programs

Software and programs added to your device at the factory are stored in ROM (read-only memory). You can’t remove or modify this software, and you’ll never accidentally lose ROM contents. Programs and data files added to your device after factory installation are stored in RAM (random access memory). You can install any program created for your device, as long as your device has enough storage space. The most popular place to find software for your device is on the World Wide Web. Try searching on the keyword “Windows CE” and visit some of the Windows CE software download sites.

Related Topics

Add a program

Remove a program


Add a program

You’ll need to install the appropriate software for your device on your desktop computer before installing it on your device.

1	Determine your device and processor type. For more information, see the documentation that came with your device and Help on your device.

2	Download the program to your desktop computer (or insert the CD or disk that contains the program into your desktop computer). You may see a single *.exe file, a *.zip file, a Setup.exe file, or several versions of files for different device types and processors. Be sure to select the program designed for your device and processor type.

3	Read any installation instructions, Read Me files, or documentation that comes with the program. Many programs provide special installation instructions.

4	Connect your device and desktop computer.

5	Double-click the *.exe file.

•	If the file is an installer, the installation wizard will begin. Follow the directions on the screen. Once the software has been installed on your desktop computer, the installer will automatically transfer the software to your device.

•	If the file is not an installer, you will see an error message stating that the program is valid but it is designed for a different type of computer. You will need to move this file to your device. If you cannot find any installation instructions for the program in the Read Me or documentation, use ActiveSync to copy the program file to the Program Files folder on your device.

Related Topics

About adding and removing programs

Copy a file

Remove a program


Remove a program

You can remove a program from your device only, or from your device and desktop computer. Removing the program only from your device enables you to easily add it at a later date since the program will not need to be added to the desktop computer.

1	Connect your device to your desktop computer.

2	On the Tools menu, click Add/Remove Programs.

3	Do one of the following:

To remove a program from your device, clear its check box.

To remove a program from both your device and desktop computer, select it and click Remove.

Notes

•	If the check box for the program is dimmed, you must use Remove and remove the program from both your device and desktop computer.

•	If the program is not listed, you must delete it from your device. For more information on deleting files from your device, see Help on your device.

Related Topics

About adding and removing programs

Add a program


Microsoft ActiveSync Troubleshooter
 ActiveSync Troubleshooter

What do you need help with?

Connections

I have never been able to create a connection

I used to be able to connect using a cable or cradle, but now I cannot

I cannot connect using an infrared connection

I cannot connect using a modem

I cannot connect using a network (Ethernet) card

The COM port is unavailable, but nothing is plugged in

Synchronization

Some of the items that I was trying to synchronize have been deleted from my mobile device

I was expecting more information to be synchronized with my mobile device

I was expecting more information to be synchronized with my desktop computer

Information is not updated during synchronization

Formatting in my documents and spreadsheets has changed or text is missing

My files cannot be converted

I am prompted to clear or combine information each time I synchronize

My appointments are off by one or more hours

I see duplicate items after I synchronize


”I have never been able to create a connection” Topics


I have never been able to create a connection

The first time you connect your mobile device to your desktop computer, you must use a cable, cradle, or infrared connection to set up a partnership between your desktop computer and mobile device.

Which connection is not working?

I cannot connect using a cable or cradle

I cannot connect using an infrared port

Related Topic

ActiveSync Troubleshooter


I cannot connect using a cable or cradle

1	Ensure the device is turned on.

2	If an Ethernet card is plugged into your mobile device, remove the Ethernet card.

3	Ensure the cable is securely plugged into the COM port on the back of your desktop computer.

4	Plug the other end of the cable securely into the correct port on your device. If you are using a cradle, push your device securely into the cradle. ActiveSync should connect to your device automatically.

Note  Some devices have more than one port for various types of equipment. If you are unsure which port is used for a cable on your device, see the documentation that came with your device.

Related Topic

ActiveSync Troubleshooter


The "Switch to Serial Port on your…" topic is located in gryphon.doc, jupiter.doc, and rapier.doc.


Try using the Get Connected wizard

1	Connect your mobile device to your desktop computer.

2	If the Get Connected wizard does not start automatically, on the File menu, click Get Connected.

3	Follow the instructions on the screen.


Reset your mobile device

1	Disconnect your mobile device from your desktop computer.

2	Reset the device according to your manufacturer's documentation.

3	Connect your device to your desktop computer and try to synchronize again.


Reinstall ActiveSync

1	Remove ActiveSync from your desktop computer. For more information on removing programs, see Help for your operating system.

2	Insert the Microsoft ActiveSync CD in your CD-ROM drive.

3	Follow the directions on the screen to install ActiveSync. Once the program has been installed, you will be prompted to set up a new connection between your device and desktop computer.


“I cannot connect using an infrared connection” Topics


I cannot connect using an infrared connection

What do you need help with?

I do not know how to set up an infrared connection.

I have set up an infrared connection, but it doesn't work.

Related Topic

ActiveSync Troubleshooter


The "Ensure infrared port is selected on your…" is in gryphon.doc and jupister.doc.  Rapier users who select "I have set up an infrared connection, but it doesn't work" are linked to "Use the Get Connected wizard with the infrared connection on your…" in rapier.doc.


The “Use the Get Connected wizard with the infrared connection on your…” is in gryphon.doc, rapier.doc, and jupiter.doc.


Perform troubleshooting steps provided by your infrared manufacturer

Troubleshooting steps listed in the documentation that came with your infrared device and in Help for your operating system can help you ensure that you have configured infrared correctly and that it is enabled in Control Panel on your desktop computer. Try these troubleshooting steps when:

•	The Connection wizard informs you that it cannot connect your device because the infrared port is not available.

•	The infrared icon provided by your operating system does not display.

If you still cannot connect using infrared, try connecting your device to your desktop computer using a cable or cradle. If you can connect using a cable or cradle, your infrared component may be broken or damaged. For further assistance, contact the infrared manufacturer.

If you are not able to connect using a cable or cradle, continue with this troubleshooter.


“I cannot connect using a modem” Topics


I cannot connect using a modem

What do you need help with?

I do not know how to set up the modem connection

I have set up the modem connection, but it doesn't work

Related Topic

ActiveSync Troubleshooter


Ensure ActiveSync and your desktop computer are set up for the connection

1	Set up a partnership between your mobile device and desktop computer, using a cable, cradle, or infrared connection.

2	Ensure network connections are enabled. On the File menu, click Connection Settings. Select Allow network (Ethernet) and Remote Access Service (RAS) server connection with this desktop computer.

3	Ensure that your desktop computer is turned on, you are logged on to the network, Microsoft ActiveSync is running, and your personal information manager (PIM) and e-mail programs are running before you leave the office. Otherwise, you may not be able to access all the information you want to synchronize.

4	Try to call and synchronize again using your modem connection. For more information, see Communications or Connections Help on your device.

Note If your desktop computer loses power while you are gone, you may not be logged on, and your synchronization programs may not automatically start running when power is restored.

Related Topics

About partnerships

Connect to ActiveSync using a cable or a cradle

Connect to ActiveSync using infrared


The "Ensure you have selected the right modem on your…" topic is located in gryphon.doc, jupiter.doc, rapier.doc.


Perform any necessary error resolution

If items are marked as unresolved or are being displayed with any type of error during synchronization, none of the items for that information type will be synchronized until you resolve the problem. To resolve items and/or see the necessary error messages, you must connect to ActiveSync using a cable, cradle, or infrared connection.

1	Connect your device to your desktop computer using a cable, cradle, or infrared connection.

2	If synchronization does not start, click Sync [image].

3	If dialog boxes or error messages are displayed, follow the directions on the screen.

4	After synchronization, if items are marked as unresolved, click Resolve items.

5	Follow the directions on the screen.

Related Topics

About unresolved items

Connect to ActiveSync using a cable or a cradle

Connect to ActiveSync using infrared


Test the phone number

Test the phone number you are trying to call.

1	Dial the phone number for your desktop computer's modem on a regular telephone.

If the number is correct and the modem is turned on, you should hear a static hiss when the modem answers the call.

If the number rings continuously, either the number is incorrect or the modem has been turned off. Ensure the modem is turned on before you leave your desktop computer, and verify the phone number.

If someone answers the phone, you do not have the correct phone number for the modem. Verify the modem’s phone number.

2	Once you are sure the modem is turned on and you have the correct phone number, try to call the modem attached to your desktop computer and synchronize again using your modem connection For more information, see Communications or Connections Help on your device.


Verify information with your network administrator

1	Verify with your network administrator that you have permission to access the Remote Access Service (RAS) server and that the RAS server is running properly.

2	Try to call and synchronize again using your modem connection. For more information, see Communications or Connections Help on your device.

If you still cannot connect, try connecting your device to your desktop computer using a cable or cradle. If you are able to connect using a cable, contact your network administrator for further assistance.

If you are not able to connect using a cable or cradle, continue with this troubleshooter.


“I cannot connect using a network (Ethernet) card” Topics


I cannot connect using a network (Ethernet) card

What do you need help with?

I do not know how to set up the connection

I have set up the connection, but it does not work

Related Topic

ActiveSync Troubleshooter


Ensure ActiveSync and your desktop computer are set up for the network (Ethernet) connection

You must use an Ethernet card that is compatible with your device to connect successfully.

If you are using a compatible Ethernet card, use the following steps to ensure your connection is set up properly:

1	Set up a partnership between your mobile device and desktop computer, using a cable, cradle, or infrared connection.

2	Ensure mobile device communications are enabled. On the File menu, click Connection Settings. Select Allow network (Ethernet) and Remote Access Service (RAS) server connection with this desktop computer.

3	Ensure that your desktop computer is turned on, you are logged on to the network, Microsoft ActiveSync is running, and the synchronization programs (such as Schedule+, Exchange, or Outlook) are running before you leave the office. If your desktop computer loses power while you are gone, you may not be logged on, and your synchronization programs may not automatically start running when power is restored.

4	Try to connect and synchronize again using your network (Ethernet) card. For more information, see Communications or Connections Help on your device.

Related Topics

About partnerships

Connect to ActiveSync using a cable or a cradle

Connect to ActiveSync using infrared


The "Perform any necessary error resolution topic" is the same as the one used above.


Reset your mobile device

If you own an older mobile device, your Ethernet card manufacturer may have directed you to install Ethernet drivers when you installed your Ethernet card. Devices sold recently already have Ethernet drivers installed. If you did not install Ethernet drivers, check the documentation that came with your Ethernet card to determine whether Ethernet drivers need to be installed. If they do, follow the instructions provided by your Ethernet card manufacturer to install the drivers.

If you have installed Ethernet drivers, your device may not recognize the drivers. Try resetting your mobile device.

1	Insert the Ethernet card into your device.

2	Reset your mobile device according to the device manufacturer’s documentation.

3	Attempt to connect and synchronize using your network (Ethernet) connection. For more information, see Communications or Connections Help on your device.

If Network Connection isn’t listed as a connection method when starting synchronization, wait a few minutes and try again. Also, if synchronization does not start right away, the network is probably busy, and it may take a minute for your device to acknowledge the network connection.


Verify information with your network administrator

1	Verify with your network administrator that you have permission to access the Remote Access Service (RAS) server, that the RAS server is running properly, and that the RAS server has given your device a unique IP address.

2	Try to connect and synchronize again using your network (Ethernet) connection. For more information, see Communications or Connections Help on your device.

If you still cannot connect, try connecting your device to your desktop computer, using a cable or cradle. If you are able to connect using a cable, contact your network administrator for further assistance.

If you are not able to connect using a cable or cradle, continue with this troubleshooter.


“I used to be able to connect using a cable, but now I cannot” Topics


I used to be able to connect using a cable or cradle, but now I cannot

1	Ensure the device is turned on.

2	If an Ethernet card is plugged into your mobile device, remove the Ethernet card.

3	Ensure the cable is securely plugged into the COM port on the back of your desktop computer.

4	Plug the other end of the cable securely into the correct port on your device. If you are using a cradle, push your device securely into the cradle. ActiveSync should connect to your device automatically.

Note  Some devices have more than one port for various types of equipment. If you are unsure which port is used for a cable on your device, see the documentation that came with your device.

Related Topic

ActiveSync Troubleshooter


The “Switch to Serial Port on your …” topics are located in gryphon.doc, jupiter.doc, rapier.doc.  Also, these are the same topics as those mentioned above.


"Try using the Get Connect wizard" topic is the same as the one above.


"Reset your mobile device" is the same as the one above with the topicID of Reset_your_mobile_device_serial (first reset topic in the file).


Remove any corrupt information

Information on your device or in your partnership may have become corrupted. To ensure corrupt information is removed from your device, delete the partnership and reset your device. Deleting a partnership deletes all of the synchronization and file conversion settings you have created for that mobile device. Backup files for your device will not be deleted.

1	Disconnect your device.

2	If more than one device has a partnership with your desktop computer, on the File menu, point to Mobile Device, and select the device whose partnership you want to delete.

3	On the File menu, click Delete Partnership.

4	Reset your device according to your device manufacturer's documentation.

5	Reconnect your device. The Partnership wizard will start. Follow the directions on the screen.

Note  If your mobile device still cannot connect, your device may be able to work as a guest with your desktop computer.

Related Topics

About backing up and restoring information

About working as a guest


Reinstall ActiveSync

1	To preserve your partnership information and other settings, do not remove ActiveSync before reinstalling it. Insert the Microsoft ActiveSync CD in your CD-ROM drive.

2	Follow the directions on the screen to reinstall ActiveSync.

3	Once ActiveSync has been reinstalled, connect your mobile device to your desktop computer.

4	On the File menu, click Get Connected.

5	Follow the instructions on the screen.


Remove ActiveSync and then reinstall ActiveSync

If your device cannot set up a new connection with your desktop computer, remove ActiveSync from your desktop computer and then install it again.

1	Remove ActiveSync from your desktop computer. For more information on removing programs, see Help for your operating system.

2	Insert the Microsoft ActiveSync CD in your CD-ROM drive.

3	Follow the directions on the screen to install ActiveSync. Once the program has been installed, you will be prompted to set up a new connection between your device and desktop computer.

If you created a backup file before your device lost the ability to connect to your desktop computer, you can use the backup file to restore information to your mobile device.

Related Topic

About backing up and restoring information


Hardware test topics. There is no link to these topics from the main ActiveSync Troubleshooter screen. We only want users testing hardware after we are sure the problem is not due to ActiveSync. Therefore, users are taken though connection topics, cable topics, and, finally are told to reinstall ActiveSync. If that doesn't work, then we move users on to the hardware test topics.


Lower the baud rate on your… is located in gryphon.doc, jupiter.doc, and rapier.doc.


Use HyperTerminal to test basic communications

To determine whether the hardware you are using is damaged or broken, use HyperTerminal to test basic communications on your mobile device. HyperTerminal is an accessory installed on most computers running Windows NT, Windows 95/98, and Windows 2000. Your device has a smaller version of this program, called Terminal. You’ll need to run both programs and use the following steps to complete the test.

To test basic communications

  Step 1  Start HyperTerminal on your desktop computer

  Step 2  Start Terminal on your device

  Step 3  Test basic communications


Step 1  Start HyperTerminal on your desktop computer

1	If your desktop computer is running Windows 95 or Windows NT 4.0, click Start, Programs, Accessories, HyperTerminal, and then HyperTerminal.

If your desktop computer is running Windows 98, click Start, Programs, Accessories, HyperTerminal, Communications, and then HyperTerminal.

If you do not see HyperTerminal, you need to install it on your desktop computer.

2	In the Connection Description dialog box, type test for the name of the connection.

3	In the Connect To dialog box, from the Connect using list, select the COM port used by your device.

4	In the COMX Properties dialog box, from the Bits per second list, select 19200.

What’s next?

  I have started HyperTerminal on my desktop computer. Go to step 2.

Related Topic

Install HyperTerminal


"Step 2  Start Terminal on your device" is located in gryphon.doc, jupiter.doc, and rapier.doc.


Step 3  Test basic communications

1	On your desktop computer, type any text.

2	Verify that the text appears in the Terminal window on the device.

3	On your device, enter any text.

4	Verify that the text appears in the HyperTerminal window on your desktop computer. If text correctly appears on both your device and desktop computer, your basic communications are working.

5	Disconnect your device from your desktop computer.

If you see incorrect or no text on either computer, your device, cable, or cradle is defective. Enable the cable and infrared connections that were disabled in the second step of this test and then contact your device manufacturer. Tell your manufacturer that you have not been able to create a connection between your desktop computer and device using HyperTerminal or Terminal, and that your device is presently set at a baud rate of 19200.

Use the following steps to enable cable and infrared connections in ActiveSync.

1	In ActiveSync, on the File menu, click Connection Settings.

2	Select Allow serial cable or infrared connections to this COM port. Serial cable and infrared connections are now enabled in ActiveSync.


Install HyperTerminal

Use the following steps to install HyperTerminal.

1	On your desktop computer, click Start, point to Settings, and then click Control Panel.

2	Double-click the Add/Remove Programs icon.

3	Click the Windows or Windows NT Setup tab.

4	In the Components list box, click Communications, and then click Details.

5	Check HyperTerminal.

6	Click OK twice.


The COM port is unavailable, but nothing is plugged in

To connect your mobile device to your desktop computer, Microsoft ActiveSync claims a COM port for connecting that device. You can use the same COM port for all the devices you connect to ActiveSync.

Devices that use different connectivity software from ActiveSync, such as digital cameras, also need to claim a COM port. If you have recently bought a device that uses different connectivity software, that device's software may presently have control of the COM port. You will need to claim the COM port for ActiveSync again.

1	Disconnect the other device from your desktop computer. You may need to free the COM port through the other device's connectivity software. For more information, see the documentation that came with the other device.

2	Connect your mobile device that uses ActiveSync to your desktop computer.

3	In ActiveSync, on the File menu, click Get Connected.

4	Follow the directions on the screen.

Related Topics

ActiveSync Troubleshooter

Working with COM ports


End of Connection topics, and beginning of Synchronization topics.  Unless otherwise noted, synchronization topics are one topic long.


Beginning of “Some of the items I was trying to synchronize have been deleted from my mobile device” Topics


Some of the items that I was trying to synchronize have been deleted from my mobile device

Ensure the information type is selected for synchronization.

1	Click Options [image].

2	On the Sync Options tab, ensure the information type for the information you want to synchronize, such as Contacts or Calendar, is selected.

3	Highlight the information type and click Settings.

4	Ensure you have not selected synchronization settings that would prevent the information you want to view on your device from being synchronized. For example, you may have selected not to synchronize contacts and tasks in certain categories.

Related Topic

ActiveSync Troubleshooter


Determine which items are missing

What types of items are missing on your mobile device?

Appointments are missing

Contacts are missing

Other types of information are missing


Appointments are missing

ActiveSync may have deleted the appointments. By default, ActiveSync synchronizes the upcoming appointments and appointments from the past two weeks. To conserve storage space on your mobile device, appointments older than two weeks are deleted from your device.

If you are sure you did not manually delete the appointments, use the following steps to increase the number of past appointments synchronized with your device.

1	Click Details [image].

2	Double-click Calendar and select the Synchronize only the option.

3	Increase the number of weeks in the past that you want to synchronize.


Contacts are missing

Under rare circumstances, contacts may be stored incorrectly in Contacts on your mobile device after being synchronized. If you are sure you did not manually delete the contacts, search for the contacts on your device. For more information on searching for contacts on your device, see Contacts Help on your device.


Who to contact for further assistance

You have run into a problem that the ActiveSync Troubleshooter cannot help you solve.

For more troubleshooting assistance, contact your device manufacturer.


End of “Some of the items I was trying to synchronized have been deleted from my mobile device” topics.


I was expecting more information to be synchronized with my mobile device

To conserve memory on your device, Microsoft ActiveSync default synchronization settings do not synchronize all appointments, e-mail messages, message attachments, or Web content to your device.

You can modify the synchronization settings so that more information is synchronized. If you are worried about storage space on your device, you can also select synchronization settings that synchronize even less information.

What do you want to do?

Modify Calendar synchronization settings

Modify Contacts synchronization settings

Modify Channels synchronization settings

Modify Files synchronization settings

Modify Inbox synchronization settings

Modify Pocket Access synchronization settings

Modify Tasks synchronization settings

Related Topic

ActiveSync Troubleshooter


I was expecting more information to be synchronized with my desktop computer

Information stored on a storage card will not be synchronized with your desktop computer.

Related Topic

ActiveSync Troubleshooter


Formatting in my documents and spreadsheets has changed or text is missing

Files created on your desktop computer may need to be converted by Microsoft ActiveSync so that they can be viewed and edited on your device, and vice versa. Every time you synchronize, copy, or move files, ActiveSync converts files as necessary. Conversion can sometimes cause file attributes and text to be changed or removed. Sometimes these changes permanently affect the original file.

To avoid losing or permanently modifying a file, close the file after viewing it on your device rather than saving it.

Related Topics

About ActiveSync file conversion

ActiveSync Troubleshooter

Information is not updated during synchronization


Beginning of “Information is not updated during synchronization” topics.


Information is not updated during synchronization

What type of information is not updated during synchronization?

Files I have selected to synchronize are not updated

Other items are not updated

Related Topics

ActiveSync Troubleshooter

I was expecting more information to be synchronized with my mobile device


Ensure you are updating the right file

When you select to synchronize a file and place it in the special folder used for synchronization, only that version of the file is updated during synchronization. If you make changes to a version of the file in any other folder on your desktop computer or your device, the file will not be updated during synchronization.

Update the version of the file inside the folder used for synchronization, and synchronize again.

How do I copy a file on my device to the folder used for synchronization?

How do I copy a file on my desktop computer to the folder used for synchronzation?


Copy the file to the folder used for synchronization on your desktop computer

1	Connect your device to your desktop computer. If synchronization starts, wait until synchronization is complete.

2	On your desktop, double-click the shortcut to the folder used for synchronization that was created when you selected to synchronize files. The file is called device name Synchronized Files or device name My Documents, depending on the mobile device you are using.

3	On your desktop computer, in Windows Explorer, locate the file you have been working on that was stored outside of this folder.

4	Copy the file to this folder.

5	If synchronization does not start, click Sync [image].


The "Perform any necessary error resolution" topic is the same as the one above.


End of "Information is not updated during synchronization" topics.


I am prompted to combine or replace information each time I synchronize

If you use two or more user profiles with your personal information manager (PIM) program, the next time you synchronize after switching user profiles you will be asked whether you want to combine or replace information. To avoid seeing this dialog box, synchronize using only one profile in your PIM program.

For more information on using profiles with your PIM program, see Help for your PIM program.

Related Topic

ActiveSync Troubleshooter


Beginning of “My files cannot be converted” topics.


My files cannot be converted

If you have disabled conversion, Microsoft AcitveSync will not be able to convert files.

1	Click Options [image], and then click the Rules tab.

2	Click Conversion Settings.

3	Select Convert files when synchronized, copied or moved.

4	Synchronize your device with your desktop computer.

Related Topic

ActiveSync Troubleshooter


Determine available converters

ActiveSync may not have the converter needed to convert the file(s). Use the following steps to determine if a converter is installed for the program that was used to create the file.

1	Click Options [image], and then click the Rules tab.

2	Click Conversion Settings.

3	Do one or both of the following:

If you are having problems converting devices files for desktop computer use, in the Device to Desktop tab, look for the name of the program you used to create the file.

If you are having problems converting desktop computer files for use on your device, in the Desktop to Device tab, look for the name of the program you used to create the file.

If the program is not listed, contact the manufacturer of the program to determine if converters are available.

Related Topic

Change the converter for a file type


End of “My files cannot be converted” topics.


I see duplicate items after I synchronize

Under rare circumstances, disconnecting your mobile device during synchronization can cause duplicates. Delete the duplicate items you do not want, and then synchronize again.

1	Disconnect your device from your desktop computer.

2	Delete the unwanted items on your device or desktop computer. For example, if you have duplicate appointments, delete the appointments you do not want in Calendar on your device or in Microsoft Outlook on your desktop computer.

3	Reconnect your device and synchronize. Allow synchronization to complete without interruption.

Avoid duplicates in the future by stopping synchronization in ActiveSync (click Stop [image]).

Related Topic

ActiveSync Troubleshooter


My appointments are off by one or more hours

If appointments are continually off by one or more hours, turn off daylight saving time on both your mobile device and desktop computer.

1	Disconnect your device from your desktop computer.

2	Turn off daylight saving time on your desktop computer. For information on turning off daylight saving time, see Help for your operating system.

3	Reconnect your device and synchronize.

Related Topic

ActiveSync Troubleshooter


Working with COM ports

To connect your mobile device to your desktop computer using a serial cable, cradle or infrared, Microsoft ActiveSync uses a COM port. You selected this COM port the first time you connected your device. You can use the same COM port for each device you connect using ActiveSync.

If you have a second COM port, you may want to use that COM port for a device (such as a digital camera) that does not connect to ActiveSync. If you have to share a COM port with a device that has a different connectivity program, you will need to free the COM port from ActiveSync before using the COM port for the other device. The next time you want to connect a device to ActiveSync, you will need to assign the COM port back to ActiveSync.

Related Topics

Assign a COM port for ActiveSync

Free a COM port from ActiveSync


Free a COM port from ActiveSync

1	Connect the other type of device, such as a digital camera, to your desktop computer.

2	In the Device Not Recognized dialog box, click Disconnect COM Port.

3	The COM port is now available. If the other device still cannot connect with your desktop computer, you may need to assign the COM port to the other device through the other device's connectivity program. For more information, see the documentation that came with that device.

Note  If the Device Not Recognized dialog box is not displayed, free the COM port in the Connection Settings dialog box. On the File menu, click Connection Settings. Clear Allow serial cable or infrared connection to this COM port.

Related Topic

Assign a COM port to ActiveSync

Working with COM ports


Assign a COM port to ActiveSync

1	Disconnect the other device, such as a digital camera, from your desktop computer. You may need to free the COM port through the other device's connectivity program. For more information, see the documentation that came with that device.

2	Connect your mobile device to your desktop computer.

3	In ActiveSync, click File and then Get Connected.

4	Follow the directions on the screen.

Related Topic

Free a COM port from ActiveSync

Working with COM ports


The following topic does not appear in the Table of Contents, and no topics link to it.  It is only accessible from the Index and Find tabs.


Change the size of the toolbar icons

1	In ActiveSync, click View and then Toolbar.

2	Do one of the following:

To view large icons, select Large Icons

To view small icons, select Small Icons.

To hide icons, select None.


Connection Steps


Step 1  Switch to the serial port on your Palm-size PC version 1.x

The serial port is the default COM port on your Palm-size PC. If you have switched COM ports to use an infrared connection, you will need to switch back to the serial port to connect using a cable.

1	Tap Start, Settings, and Communications.

2	Tap the PC Connection tab.

3	Select Enable direct connections to the desktop computer.

4	Tap Change Connection and select Serial Port @ 19200. For a faster connection, select Serial Port @ 57600.

What’s next?

  My device is using the serial port. Go to step 2.


Step 2  Switch to the infrared port on your Palm-size PC version 1.x

The serial port is the default COM port on your Palm-size PC. To use the infrared port, you must change the COM port on your Palm-size PC.

1	Tap Start, Settings, and then Communications.

2	Tap the PC Connection tab.

3	Tap Change Connection and select Infrared Port.

Note  Your device retains these settings after a reset. However, if you clear memory on your device, the settings return to the default serial connection.

What’s next?

  Step 3  Connect using infrared with your Palm-size PC version 1.x


Step 3  Connect using infrared with your Palm-size PC version 1.x

1	Align the infrared ports on the two computers according to the instructions in your owner's manual so that they are unobstructed and within a close range.

2	On your device, tap Start, Programs, Communications, and then PC Link.

Related Topic

Connect to ActiveSync using infrared


Step 2  Set up a modem connection on your Palm-size PC version 1.x

The connection that you create appears as an icon in the Connections window.

1	Tap Start, Programs, Communication, and then Connections.

2	Double-tap the Make New Connection icon.

3	In the Type a name for the connection box, enter a unique name for the connection.

4	Select Dial-Up Connection and then tap Next.

5	Follow the rest of the directions in the Make New Connection wizard. On your device, tap and hold items that you want more information about.

Notes

•	If you create a modem connection for an external modem, select Hayes Compatible on COM1 as your modem. If you are using a modem card, select its name from the list.

•	To use an external modem, you need to use a NULL modem cable and appropriate adapters to connect the external modem to your device.

What’s next?

  Step 3  Connect using a modem


Step 2  Install an Ethernet card in your Palm-size PC version 1.x

Important  You must have a NE2000-compatible Ethernet card.

1	On your Palm-size PC, tap Start, and then Settings or Control Panel (depending on your device).

2	In Settings, tap System. In Control Panel, double-tap the System icon.

3	Tap the General tab. Note the processor type for your device.

4	Connect your Palm-size PC using a cable or infrared connection.

5	Insert your ActiveSync compact disc and browse to the Ethernet Components folder.

6	Open the Ethernet Components folder for your Palm-size PC’s processor type. Copy the contents of this folder to the Windows directory for your Palm-size PC. The files do not need to be converted.

7	Disconnect your Palm-size PC and perform a reset according to the device manufacturer’s instructions.

For information on setting up a network (Ethernet) connection, see the documentation that came with your network (Ethernet) card.

What’s next?

  Step 3  Connect using a network (Ethernet) card connection


Synchronization Topic


Synchronize files from your Palm-size PC version 1.x

All of the files you create on your Palm-size PC are stored in the My Palm-size PC\My documents folder on your mobile device, which is the special folder used for synchronization for your mobile device. As long as the File information type is selected for synchronization, all of the files you create on your device are synchronized with your desktop computer.

Related Topics

Modify Files synchronization settings

Synchronize files from your desktop computer


Troubleshooting steps


Ensure Serial Port is selected on your Palm-size PC version 1.x

1	Tap Start, Settings, and then Communications.

2	Tap the PC Connection tab.

3	Select Enable direct connections to the desktop computer.

4	Tap Change Connection and select Serial Port @ 19200. For a faster connection, select Serial Port @ 57600.

5	Connect the cable to your device and desktop computer.


Ensure Infrared Port is selected on your Palm-size PC version 1.x

Ensure you have selected Infrared Port on your Palm-size PC, and try to initiate the connection again.

1	Tap Start, Settings, and then Communications.

2	Tap the PC Connection tab.

3	Select Enable direct connections to the desktop computer.

4	Tap Change Connection and select Infrared Port.

5	Align the infrared ports on the two computers according to the instructions in your owner's manual so that they are unobstructed and within a close range.

6	On your device, tap Start, Programs, Communication, and then PC Link.


Use the Get Connected wizard with the infrared connection on your Palm-size PC version 1.x

1	Align the infrared ports on the two computers according to the instructions in your owner's manual so that they are unobstructed and within a close range.

2	In ActiveSync, on the File menu, click Get Connected.

3	On your device, tap Start, Programs, Communications, and then PC Link.

4	Follow the directions on the screen.


Ensure you have selected the right modem on your Palm-size PC version 1.x

1	Tap Start, Programs, Communication, and then Connections.

2	At the time you created the modem connection on your device, an icon by the same name was created to represent that connection. Double-click or double-tap that modem connection's icon. The Make New Connection wizard will begin. However, you will change the properties of the modem connection you already created, rather than create a new connection.

3	In the Select a modem list, do one of the following:

If you are using an external modem, select Hayes Compatible on COM1.

If you are using a modem card, select the modem card from the list.

4	Tap Next.

5	Ensure the phone number you want your device to call, including the area code, is correct. Tap Finish.

Note  To use an external modem, you need to use a NULL modem cable and appropriate adapters to connect the external modem to your device.


Lower the baud rate on your Palm-size PC version 1.x

The baud rate selected on your mobile device may be too high for your desktop computer. Lower the baud rate on your device to 19200, and try to connect again.

1	Tap Start, Settings, and then Communications.

2	Tap the PC Connection tab.

3	Select Enable direct connections to the desktop computer.

4	Tap Change Connection.

5	In the Connect to desktop computer using list, select 19200.

6	Reconnect your device to your desktop computer. If your device does not automatically connect to your desktop computer, in ActiveSync, click Get Connected on the File menu.


Step 2  Start Terminal on your Palm-size PC version 1.x

To run Terminal on your Palm-size PC, you must disable cable and infrared connections in ActiveSync, and then create a Terminal connection on your device.

1	In ActiveSync, on the File menu, click Connection Settings.

2	Clear Allow serial cable or infrared connections to this COM port. Serial cable and infrared connections are now disabled in ActiveSync.

3	On your device, tap Start, Program, Communications, and then Connections.

4	Double-tap the Make New Connection icon.

5	In the Type a name for the connection box, enter a unique name for the connection.

6	Select Dial-Up Connection, and then tap Next.

7	In the Select a modem list, select Hayes Compatible on COM1.

8	Tap the Configure button.

9	In the Baud rate box, select 19200. Select both Use a terminal window before dialing and Manual dial. Tap OK, and then tap Next.

10	In the Phone Number box, enter the number 1 and then tap Finish.

11	Double-tap the connection, and then tap Connect.

  I have started Terminal on my device. Go to Step 3.


Copy the file to the folder used for synchronization on your Palm-size PC version 1.x

1	Connect your device to your desktop computer. If synchronization starts, wait until synchronization is complete.

2	In ActiveSync, click Explore [image]. The Mobile Device window will open, and you will be able to browse the files on your device.

3	Locate the file you have been working on that was stored outside the folder used for synchronization.

4	Right-click the file and select Copy.

5	Place the cursor in the folder used for synchronization in My Palm-size PC\My Documents on your device, right-click, and then click Paste.

6	If synchronization does not start, click Sync [image].


Connection steps


Step 1  Switch to the serial port on your Handheld PC

The serial port is the default COM port on your Handheld PC. If you have switched COM ports to use an infrared connection, you will need to switch back to the serial port to connect using a cable.

1	Select Start, Settings, and then Control Panel.

2	Double-click or double-tap the Communications icon, and then select the PC Connection tab.

3	Select Change.

4	In the Connect to desktop computer using list, select Serial Port @ 19200. For a faster connection, select Serial Port @ 57600.

5	Connect the cable to your device and desktop computer.

What’s next?

  My device is using the serial port. Go to step 2.


Step 2  Switch to the infrared port on your Handheld PC

The serial port is the default COM port on your Handheld PC. To use the infrared port, you must change the COM port on your Handheld PC.

1	Select Start, Settings, and then Control Panel.

2	Double-click or double-tap the Communications icon, and then select the PC Connection tab.

3	Select Change.

4	In the Connect to desktop computer using list, select Infrared Port.

Note  Your Handheld PC retains these settings after a reset. However, if you clear memory on your device, the settings return to the default serial connection.

What’s next?

  Step 3  Connect using infrared with your Handheld PC


Step 3  Connect using infrared with your Handheld PC

1	Align the infrared ports on the two computers. Infrared connections work best when the two infrared ports are about six inches apart.

2	On your Handheld PC, select Start, Programs, Communications, and then PC Link.

Related Topic

Connect to ActiveSync using infrared


Step 2  Set up a modem connection on your Handheld PC

The connection that you create appears as an icon in the Connections window.

1	On your Handheld PC, select Start, Programs, Communication, and then Remote Networking.

2	Double-click or double-tap the Make New Connection icon.

3	In the Type a name for the connection box, enter a unique name for the connection.

4	Select Dial-Up Connection and then select Next.

5	In the Select a modem list, select your modem.

6	If you need to configure port settings or call options, select Configure and make your selections.

7	To connect through a RAS server, select TCP/IP Settings and enter the information received from your network administrator.

8	Select Next.

9	Enter the telephone number for your dial-up connection. Select Force long distance if you always want to dial this number as a long-distance call. Select Force local if you always want to dial this number as a local call.

10	Select Finish.

Notes

•	If you create a modem connection for an external modem, select Hayes Compatible on COM1 as your modem. If you are using a modem card, select its name from the list.

•	To use an external modem, you need to use a NULL modem cable and appropriate adapters to connect the external modem to your device.

What’s next?

  Step 3  Connect using a modem


Step 2  Install an Ethernet card in your Handheld PC

Important  You must have a NE2000-compatible Ethernet card.

1	On your device, insert the Ethernet card.

2	In the NE2000 Compatible Ethernet Driver Settings dialog box, select Obtain an IP address via DHCP. Select OK.

3	Select Start, Settings, and then Control Panel. Double-tap or double-click the Network icon.

4	On the Adapters tab, select NE2000 Compatible Ethernet Driver.

5	On the Identification tab, enter the username, password, and domain name you use to log on to your PC.

Notes

•	You do not need to make a new connection on your device for the Ethernet card. When connecting, simply select Network Connection.

•	Disconnect your cable from your mobile device before attempting to synchronize using a network (Ethernet) connection.

What’s next?

  Step 3  Connect using a network (Ethernet) card connection


Synchronization Topic


Synchronize files from your Handheld PC

To synchronize a file, place it in the special folder used for synchronization called the Synchronized Files folder. This file is located at My Handheld PC\My Documents\Synchronized Files on your mobile device.

1	Connect your device to your desktop computer.

2	Click Explore [image]. Windows Explorer will start, and the Mobile Device window will open.

3	In Windows Explorer, browse to the file on your device or desktop computer that you want to synchronize.

4	Select the file and drag it to the Synchronized Files folder.

Related Topics

Modify Files synchronization settings

Synchronize files from your desktop computer


Troubleshooting steps


Ensure Serial Port is selected on your Handheld PC

Ensure you have selected Serial Port on your Handheld PC, and try to connect again.

1	Select Start, Settings, and then Control Panel.

2	Double-click or double-tap the Communications icon, and then select the PC Connection tab.

3	Select Change.

4	In the Connect to desktop computer using list, select Serial Port @ 19200. For a faster connection, select Serial Port @ 57600.

5	Connect the cable to your device and desktop computer.


Ensure Infrared Port is selected on your Handheld PC

1	Select Start, Settings, and then Control Panel.

2	Double-click or double-tap the Communications icon, and then select the PC Connection tab.

3	Select Change.

4	In the Connect to desktop computer using list, select Infrared Port.

5	Align the infrared ports on the two computers according to the instructions in your owner's manual so that they are unobstructed and within a close range.

6	Select Start, Programs, Communications, and then PC Link.


Use the Get Connected wizard with the infrared connection on your Handheld PC

1	Align the infrared ports on the two computers according to the instructions in your owner's manual so that they are unobstructed and within a close range.

2	In ActiveSync, on the File menu, click Get Connected.

4	On your Handheld PC, select Start, Programs, Communications, and then PC Link.

5	Follow the directions on the screen.


Ensure you have selected the right modem on your Handheld PC

1	On your Handheld PC, select Start, Programs, Communication, and then Remote Networking.

2	At the time you created the modem connection on your device, an icon by the same name was created to represent that connection. Double-click or double-tap that modem connection's icon. The Make New Connection wizard will begin. However, you will change the properties of the modem connection you already created, rather than create a new connection.

3	Select Next.

4	In the Select a modem list, do one of the following:

If you are using an external modem, select Hayes Compatible on COM1.

If you are using a modem card, select its name from the list.

5	Tap Next.

6	Ensure the phone number you want your device to call, including the area code, is correct. Tap Finish.

Note  To use an external modem, you need to use a NULL modem cable and appropriate adapters to connect the external modem to your device.


Lower the baud rate on your Handheld PC

The baud rate selected on your mobile device may be too high for your desktop computer. Lower the baud rate on your device to 19200, and try to connect again.

1	Disconnect your device from your desktop computer.

2	On your device, select Start, Settings, Control Panel, and then double-click or double-tap Communications.

3	Select the PC Connection tab.

4	Under Connect using, select Change.

5	Under Connect to the desktop computer using, select the connection type you are using and select 19200 as the baud rate speed.

6	Reconnect your device to your desktop computer. If your device does not automatically connect to your desktop computer, in ActiveSync, click Get Connected on the File menu.


Step 2  Start Terminal on your Handheld PC

To run Terminal on your Handheld PC, disable serial cable and infrared connections in ActiveSync, and then create a Terminal connection on your device.

1	In ActiveSync, on the File menu, click Connection Settings.

2	Clear Allow serial cable or infrared connections to this COM port.

3	Select Start, Programs, Communications, and then Terminal.

4	Double-click or double-tap the Make a New Session icon.

5	Select Configure, and then select Manual Dial (user supplies dial strings).

6	Under Connection Preferences, in the Baud rate list, select 19200 and then select OK.

7	In the Telephone Number box, enter 1 and then select OK.

  I have started Terminal on my device. Go to Step 3.


Copy the file to the folder used for synchronization on your Handheld PC

1	Connect your device to your desktop computer. If synchronization starts, wait until synchronization is complete.

2	In ActiveSync, click Explore [image]. The Mobile Device window will open, and you will be able to browse the files on your device.

3	Locate the file you have been working on outside the folder used for synchronization on your device.

4	Right-click this file and click Paste.

5	Place the cursor in My Handheld PC\My Documents\Synchronized Files on your device, right-click, and then click Paste.

6	If synchronization does not start, click Sync [image].


Conversion Topics


Word to Pocket Word conversion on your Handheld PC

ActiveSync converts Word (.doc) files to Pocket Word (.pwd) files, and vice versa whenever you synchronize, copy, or move files. Word templates (.dot) are converted to Pocket Word templates (.pwt). After a file is converted, you can open it on your mobile device using Pocket Word.

You may be able to convert Word files sent as e-mail attachments to Pocket Word files on your device. For more information, see Pocket Word Help on your device.

All formatting attributes contained in Pocket Word files are retained when converted by ActiveSync to Word files. When using ActiveSync to convert Word files to Pocket Word files, many file attributes are retained and appear just as they do on your desktop computer. Other file attributes are changed or removed. The following topics list the attributes that are supported or not supported in Pocket Word:

Word attributes supported in Pocket Word on your Handheld PC

Word attributes not supported in Pocket Word on your Handheld PC

Notes

•	Password protected files cannot be synchronized. Remove the password protection, synchronize the document, and then add password protection in the appropriate program at the new location.

•	Files saved in Rich Text (.rtf) or Text (.txt) format do not need to be converted to be viewed and edited in Pocket Word.

Related Topic

Convert Word files for use on a mobile device


Word attributes supported in Pocket Word on your Handheld PC

Microsoft Word attributes supported in Pocket Word are displayed without change or are slightly changed during conversion.

The following attributes are not changed during conversion.

• Bold	• Hidden text	• Paragraph spacing	• Superscript
• Bullets	• Italics	• Simple numbered lists	• Subscript
• Built-in headings	• Paragraph alignment	• Strikethrough	• Tabs
• Indentation
The following attributes are changed when converting a Pocket Word file to a Word file.

• Index formatting is simplified	• Pictures with more than 256 colors are changed to 256 colors	• Table formatting is simplified
• Font, font sizes, and colors are mapped to what is supported on your device	• Revision marks are displayed but cannot be edited in Pocket Word	• Table of contents formatting is simplified
• OLE objects are changed to bitmaps
Related Topic

Word to Pocket Word conversion on your Handheld PC


Word attributes not supported in Pocket Word on your Handheld PC

Microsoft Word attributes not supported in Pocket Word are either restored when converted back to Word files or are completely removed during conversion.

The following attributes are not supported in Pocket Word but are restored when converted back to a Word file.

• Borders	• Shading (when not in a table)
Some Word attributes are not supported in Pocket Word, and are removed when converting a Pocket Word file to a Word file.

• Annotations	• Footnotes	• Page setup information
• Columns	• Frames	• Shading in tables
• Comments	• Headers	• Style sheets
• Footers
Related Topic

Word to Pocket Word conversion on your Handheld PC


Connection Steps


Step 1  Switch to the serial port on your Pocket PC

Your Pocket PC automatically switches to the Serial Port as necessary. Proceed to step 2.

What’s next?

  My device is using the serial port. Go to step 2.


Step 2  Switch to the infrared port on your Pocket PC

Your Pocket PC automatically switches to the Infrared Port as necessary. Proceed to step 2.

What’s next?

  My device is using the Infrared port. Go to step 3.


Step 3  Connect using infrared with your Pocket PC

1	Align the infrared ports on the two computers according to the instructions in your owner's manual so that they are unobstructed and within a close range.

2	On your Pocket PC, tap [image], Programs, Connections, and then IR ActiveSync.

Related Topic

Connect to ActiveSync using infrared


Step 2  Set up a modem connection on your Pocket PC

Use the following steps to create a modem connection. The connection that you create appears as an icon in the Connections window.

1	Tap [image], Settings, Connections tab, and then Modem.

2	Tap New Connections.

3	Enter a name for the connection, such as "Corporate Connection."

4	In the Select a modem list, select your modem type. If you create a modem connection for an external modem, select Hayes Compatible on COM1 as your modem. If you are using a modem card, select its name from the list.

5	Tap Advanced and enter your TCP/IP settings. When finished, tap OK and then Next.

6	Enter the access phone number and tap Next.

7	Select other desired options, and tap Finish.

Note  To use an external modem, you need to use a NULL modem cable and appropriate adapters to connect the external modem to your device.

What’s next?

  Step 3  Connect using a modem


Step 2  Install an Ethernet card in your Pocket PC

Important  You must have an NE2000-compatible Ethernet card.

Ethernet drivers should already be installed on your device.

1	Get the following information from your network administrator: user name, password, and domain name.

2	Insert the Ethernet card into your device.

3	The first time you insert the card, Network Settings will appear automatically. If it does not appear or to change settings later, tap [image], Settings, Connections tab, and then Network.

4	Tap the Identification tab and enter your user information. See your network administrator if you need assistance.

5	If you need to enter specific server information, tap the Adapters tab and then your Ethernet driver. Most networks use DHCP, so you should not have to change these settings unless your network administrator instructs you to do so.

What’s next?

  Step 3  Connect using a network (Ethernet) card connection


Synchronized Files


Synchronize files from your Pocket PC

All files you create on your Pocket PC are stored in the My Documents folder on your mobile device, which is the special folder used for synchronization. If the Files information type is selected for synchronization, all of the files you create on your device are synchronized with your desktop computer.

Related Topic

Modify Files synchronization settings

Synchronize files from your desktop computer


Troubleshooting steps


Ensure Serial Port is selected on your Pocket PC

Your Pocket PC automatically switches to the Serial Port as necessary.


Use the Get Connected wizard with the infrared connection on your Pocket PC

1	Align the infrared ports on the two computers according to the instructions in your owner's manual so that they are unobstructed and within a close range.

2	In ActiveSync, on the File menu, click Get Connected.

3	On your device, tap [image], Programs, Connections, and then IR ActiveSync.

4	Follow the directions on the screen.


Ensure you have selected the right modem on your Pocket PC

1	Tap [image], Settings, and then the Connections tab.

2	At the time you created the modem connection on your device, an icon by the same name was created to represent that connection. Tap that modem connection's icon. The Make New Connection wizard begins. However, you will change the properties of the modem connection you already created rather than create a new connection.

3	In the Select a modem list, do one of the following:

If you are using an external modem, select Hayes Compatible on COM1.

If you are using a modem card, select its name from the list.

4	Tap Next.

5	Ensure that the phone number you want your device to call, including the area code, is correct. Tap Next and then tap Finish.

Note  To use an external modem, you need to use a NULL modem cable and appropriate adapters to connect the external modem to your device.


Lower the baud rate on your Pocket PC

The baud rate selected on your mobile device may be too high for your desktop computer. Lower the baud rate on your device to 19200, and try to connect again.

1	Tap [image], Settings, and then the Connections tab.

2	Tap the PC icon.

3	Ensure Enable direct connections to the desktop computer using is selected.

4	Select 19200 Default from the list.

5	Reconnect your device to your desktop computer. If your device does not automatically connect, in ActiveSync, click Get Connected on the File menu.


Step 2  Start Terminal on your Pocket PC

To run Terminal on your Pocket PC, disable serial cable and infrared connections in ActiveSync, and then create a Terminal connection on your device.

1	In ActiveSync, on the File menu, click Connection Settings.

2	Clear Allow serial cable or infrared connection to this COM port. Serial cable and infrared connections are now disabled in ActiveSync.

3	Tap [image], Settings, Connections tab, and then Modem.

4	Tap New Connections.

5	In the Enter a name for the connection box, enter a unique name for the connection.

6	In the Select a modem list, tap Hayes Compatible on COM1.

7	In the Baud Rate box, tap 19200.

8	Tap Advanced, and select both Use terminal before dialing and Enter dialing commands manually. Tap OK.

9	Tap Next and then Finish.

10	At the bottom of the screen, tap Connections.

11	Tap the terminal connection’s icon, enter user name and password if needed, and then tap Connect.

  I have started Terminal on my device. Go to Step 3.


Copy the file to the folder used for synchronization on your Pocket PC

1	Connect your device to your desktop computer. If synchronization starts, wait until it is complete.

2	In ActiveSync, click Explore [image]. The Mobile Device window is opened, and you can browse the files on your device.

3	Locate the file you have been working on outside the Synchronized Files folder.

4	Click and drag this file to the My Documents folder located on your device. The My Documents folder is the Synchronized Files folder for Pocket PCs.

5	If synchronization does not start, click Sync [image].


Conversion Topics


Word to Pocket Word conversion on your Pocket PC

ActiveSync converts Word (.doc) files to Pocket Word (.psw) files, and vice versa whenever you synchronize, copy, or move files. Word templates (.dot) are converted to Pocket Word templates (.psw). After a file is converted, you can open it on your mobile device by using Pocket Word.

You may be able to convert Word files sent as e-mail attachments to Pocket Word files on your device. For more information, see Pocket Word Help on your device.

Written notes and drawings created on your device are converted to metafiles for use on your desktop computer. All other formatting attributes contained in Pocket Word files are retained when converted to Word files.

When converting Word files to Pocket Word files, many file attributes are retained and appear just as they do on your desktop computer. Other file attributes are changed or removed. The following topics list the attributes that are supported or not supported in Pocket Word:

Word attributes supported in Pocket Word on your Pocket PC

Word attributes not supported in Pocket Word on your Pocket PC

Notes

•	Password-protected Word (.doc) documents cannot be synchronized. Remove password protection in Word, and then synchronize the document.

•	Files saved in Rich Text (.rtf) and Text (.txt) formats do not need to be converted to be viewed and edited in Pocket Word.

•	Handwritten notes and drawings created in Pocket Word (.psw) are converted to Word (.doc) files as metafiles.

Related Topic

Convert Word files for use on mobile devices


Word attributes supported in Pocket Word on your Pocket PC

Microsoft Word attributes supported in Pocket Word are either displayed without change or are slightly changed during conversion.

The following attributes are not changed during conversion.

• Bold	• Simple numbered lists	• Paragraph spacing
• Bullets	• Strikethrough
• Italics	• Paragraph alignment
The following attributes are changed when converting a Pocket Word file to a Word file.

• Indentation may be changed to provide better readability on the device.	• OLE objects are changed to bitmaps.	• Table formatting is removed, but text is preserved.
• Index formatting is lost, but text remains.	• Pictures with more than 256 colors are changed to 256 colors.	• Table of contents formatting is lost, but text remains.
Related Topic

Word to Pocket Word conversion on your Pocket PC


Word attributes not supported in Pocket Word on your Pocket PC

Microsoft Word attributes not supported in Pocket Word are either restored when converted back to Word or completely removed during conversion.

The following attributes are not supported in Pocket Word but are restored when converted back to a Word file.

• Margins	• Gutter size	• Header/footer vertical location	• Paper size
Some Word attributes are not supported in Pocket Word and are removed when converting a Pocket Word file to a Word file.

• Annotations	• Comments	• Frames	• Revision marks
• Borders	• Footnotes	• Headers	• Shading
• Columns	• Footers	• Page setup information, such as paper source and layout	• Style sheets
Related Topic

Word to Pocket Word conversion on your Pocket PC


About Windows CE Inbox Transfer

When you installed ActiveSync, Windows CE Inbox Transfer was also installed. This program is available from Microsoft Outlook or Microsoft Exchange and enables you to copy or move e-mail messages between your mobile device and desktop computer without synchronizing. If you want to automatically update messages on both your device and desktop computer, synchronize your messages instead.

What do you want to do?

Copy messages to a mobile device

Copy messages to a desktop computer

Manually send messages

Related Topics

About copying and moving files

About synchronization

Modify Inbox synchronization settings


Copy messages to a mobile device

1	Connect your mobile device to your desktop computer.

2	In Outlook or Exchange, select the messages you want to copy.

3	On the Tools menu, click Windows CE Inbox Transfer.

4	Click Copy selected messages to your mobile device.

5	Set message transfer options, such as the Inbox folder on your mobile device where the messages are to be copied.

6	Click Transfer. You can stop copying messages at any time by clicking Stop.

Related Topics

About Windows CE Inbox Transfer

Copy messages to a desktop computer

Manually send messages


Copy messages to a desktop computer

1	Connect your mobile device to your desktop computer.

2	In Outlook or Exchange, on the Tools menu, click Windows CE Inbox Transfer.

3	Click Copy or move selected messages to your desktop computer.

4	Select whether to copy or move the messages, and set message transfer options, such as the Inbox folder on your mobile device where the messages are to be copied from.

5	Select the messages that you want to copy or move from your device.

6	Click Transfer. You can stop copying or moving messages by clicking Stop.

Related Topics

About Windows CE Inbox Transfer

Copy messages to a mobile device

Manually send messages


Manually send messages

1	Connect your device to your desktop computer.

2	In Outlook or Exchange, on the Tools menu, click Windows CE Inbox Transfer.

3	Click Send Outbox messages for this service, and select the service for your mobile device.

4	Click Transfer. You can stop sending messages at any time by clicking Stop.

Related Topics

About Windows CE Inbox Transfer

Copy messages to a desktop computer

Copy messages to a mobile device


Transfers copies of messages selected on your desktop computer to the specified Inbox folder on your mobile device.


Locate the Inbox folder on your mobile device where the messages are to be copied.


Copies only a specified number of lines per message to your mobile device. The entire original message remains in the mail program on your desktop computer.


Select the number of lines per message you want transferred.


Copies attachments with messages.


Prompts you to confirm whether to copy attachments with messages.


Copies or moves messages from Inbox on your mobile device to the mail program on your desktop computer.


Locate the Inbox folder on your mobile device that contains the messages you want to copy or move to your desktop computer.


Copies messages to your desktop computer. Original messages remain in Inbox on your mobile device.


Moves messages to your desktop computer. Original messages in Inbox on your mobile device are deleted.


Lists the messages located in the specified mobile device folder. To copy or move any of these messages to your desktop computer, select them from the list.


Sends messages in the Outbox folder on your mobile device to the Outbox folder on your desktop computer.


Specify the services for sending Outbox messages.


Click to start transferring the selected messages.


Click to close this dialog box without transferring messages.